Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

The Phoenix Project, Part 2

Posted on January 13, 2016 by dick1stark

By Dick Stark By now, many of you should have had a chance to start The Phoenix Project, a book I discussed in my last blog.  To recap, The Phoenix Project, written by Gene Kim, Kevin Behr, and George Spafford, … Continue reading →

Posted in Atlassian, DevOps, RightStar | Tagged , , , , , , | Leave a comment

The Phoenix Project, Part 1

Posted on January 5, 2016 by dick1stark

By Dick Stark I recently finished The Phoenix Project, and made this required reading for our entire company. It is a story about “IT, DevOps, and helping your business win.”  Who ever thought a book about IT would be a … Continue reading →

Posted in BMC, Business Management, DevOps, ITIL, RightStar, Uncategorized | Tagged , , , , , | 1 Comment

Why I’m Optimistic about DevOps

Posted on December 9, 2015 by dick1stark

By Dick Stark Last Tuesday, I attended a webinar, Tools-Driven DevOps and Continuous Software Delivery. There, Julie Craig, research director at EMA presented the results of its latest survey-based research on DevOps and Continuous Delivery. She confirmed that DevOps is … Continue reading →

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How FootPrints Does SRM and SLM

Posted on November 19, 2015 by dick1stark

The call to action is ensure that our customers and in particular, our FootPrints customers take advantage of the power of the tool. That is, “get the Ferrari out of the garage.” Continue reading →

Posted in FootPrints, ITIL, ITSM, RightStar, Uncategorized | Tagged , , , , , , , | Leave a comment

Report from FUSION 15

Posted on November 12, 2015 by dick1stark

Bring Everything together under one roof and lets get things done. Continue reading →

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Agile Digital Transformation

Posted on November 4, 2015 by dick1stark

By Dick Stark A recent MIT Sloan Management Review Article, entitled, “Strategy, not Technology, Drives Digital Transformation,” discusses the digitalization and disruption that is transforming how businesses work. Of course, Netflix and Uber are the most common examples given of … Continue reading →

Posted in BMC, DevOps, Digital Engerprise Management (DEM, RightStar | Tagged , , , | Leave a comment

The “L” Word

Posted on October 12, 2015 by dick1stark

By Dick Stark Every chance it gets, ServiceNow (SNOW) reminds BMC, HP, and CA customers, that they have legacy products from legacy IT firms, and that soon Remedy, or fill in the blank, will die an ugly death just like … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, RightStar, ServiceNow | Tagged , , , , , , , , | Leave a comment

Closed-Loop Change Management

Posted on October 9, 2015 by dick1stark

A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading →

Posted in BMC, ITIL, Remedy, RightStar | Tagged , , , , , , , , , | Leave a comment

The ITSSM Gartner Magic Quadrant 2015 Edition

Posted on September 22, 2015 by dick1stark

By Dick Stark Many of you have already seen the August 26, 2015, Gartner Magic Quadrant for IT Service Support Management Tools. In this report, Remedy continues in IT’s holiest of holy places, the upper right corner. Last year’s report … Continue reading →

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Report from Engage 2015

Posted on September 16, 2015 by dick1stark

By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 15% with more than 2000 customers, partners, and BMC employees in attendance. Nancy Donnelly and I presented: Remedyforce, … Continue reading →

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