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Category Archives: ITSM
The Art of Business Value
By Dick Stark Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development … Continue reading
Posted in Atlassian, BMC, Business Management, DevOps, RightStar, Uncategorized
Tagged DevOps, ITSM, Project Management, Remedy, Remedy 9, service desk, The Art of Business Value
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BMC Discovery 11 and the New Federal DCOI
By Dick Stark On Wednesday, RightStar presented a live webcast, “BMC Discovery 11 and the New Federal DCOI.” BMC, discussed some of the new features in Discovery 11 (formerly ADDM), and how to use Discovery to comply with the new … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, RightStar
Tagged ADDM, BMC Discovery, DCIM, FDCCI, Federal DCOI, Nlyte
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Remedyforce Summer 16 Update
By Dick Stark Last Tuesday, RightStar hosted a Webinar, “What’s New in BMC Remedyforce Summer 16.” Remedyforce just keeps providing more value. One perfect example is that agentless discovery is now part of Remedyforce The new release of Remedyforce allows … Continue reading
Double Whammy: BMC HR Case Management and MyIT Service Broker
By Dick Stark The RightStar marketing team has been busy. Last Friday we hosted a RightStar Lunch and Learn on Remedy HR Case Management and the previous Wednesday presented MyIT Service Broker to an audience of Webinar attendees. BMC has … Continue reading
A Tale of Two Service Catalogs
By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading
Posted in BMC, Business Management, Remedy, RightStar, Uncategorized
Tagged BMC, ITSM, MyIT, MyIT Remedy Version 9, Remedy, Remedy 9, RightStar, ScanStar, Service Catalog, Service Request Management, Smart IT, Smart Reporting
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Report from BMC’s Sales Kick-Off Meeting
By Dick Stark BMC began its FY17 on April 1 and held its annual sales kick-off meeting last week in Las Vegas. It was a great start to BMC’s new fiscal year. CEO Bob Beauchamp opened with a “state … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar
Tagged BladeLogic Threat Director, BMC, MyIT, Remedy, RightStar, Smart IT
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Remedy 9 Success Stories
By Dick Stark Remedy 9 is helping BMC win against ServiceNow based in part on its innovative MyIT, Smart IT and Smart Reporting components: Smart IT replaces the current user interface with one that is more like Facebook–more collaborative, designed … Continue reading
Posted in BMC, Business Management, Remedy, RightStar, ServiceNow, Uncategorized
Tagged MyIT, Remedy 9, ServiceNow, Smart IT, Smart Reporting
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Is Agile Government an Oxymoron?
By Dick Stark The needle has hardly moved since the COBOL days. Projects are taking longer, have less success, over-run to a greater extent. Meanwhile citizens are ill served. What is needed is not making things more agile, but simplifying … Continue reading
Posted in DevOps, ITSM, Uncategorized
Tagged Agile Development, Agile IT, DevOps, Remedy, Remedy v9, Scrum
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Using Agile to Ignite Your ITSM Projects
By Dick Stark Last Wednesday, Sam Wood and I presented a webinar entitled, “Using Agile to Ignite Your ITSM projects.” We discussed the advantages of using Agile as the framework for Remedy ITSM implementations. Sam should know. He implemented Remedy and … Continue reading
Posted in Atlassian, DevOps, ITSM
Tagged Atlassian, DevOps, Remedy, Scrum, ServiceNow, Smart IT, Sprint Review
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DevOps is the Bimodal Bridge
By Dick Stark Last week bmc emailed its customer base a Gartner Reprint entitled, DevOps is the Bimodal Bridge. Like ITIL of ten years ago, DevOps is starting to get a lot of attention and Gartner customers are asking what … Continue reading
Posted in Atlassian, DevOps, ITSM, Uncategorized
Tagged Atlassian, bimodal IT, BMC, Confluence, DevOps, Gartner, JIRA, Remedy, RightStar
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