Category Archives: Remedy

BMC Remedy ITSM

IT Modernization with BMC’s MyIT

Posted on May 30, 2017 by dick1stark

By Dick Stark “People won’t hate government if it works and if it serves them well. Digitalization starts us down that path.” —Tony Scott, Former Federal Government CIO A week ago, RightStar went live with BMC’s MyIT Service Broker at … Continue reading →

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Winning with BMC Discovery

Posted on May 15, 2017 by dick1stark

By Dick Stark BMC Discovery, formerly ADDM, continues to be one of BMC’s hottest software products. And for RightStar things are starting to heat up. We just received an order for new Discovery services which we will begin next week. … Continue reading →

Posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , | Leave a comment

A Tale of Two Surveys

Posted on April 24, 2017 by dick1stark

By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, FootPrints, ITSM, Remedy, Technology Trends, Uncategorized | Tagged , , , , , | Leave a comment

What’s New in Remedy 9.1

Posted on March 27, 2017 by dick1stark

By Dick Stark In last week’s Weekly Star, I discussed BMC’s Innovation Suite, which is now available for partners and developers. Well, this week, RightStar held a What’s new in Remedy version 9.1, webinar led by Peter Adams, BMC Director … Continue reading →

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BMC DSM 2017 Update

Posted on February 19, 2017 by dick1stark

By Dick Stark BMC recently held two webinars. The first, BMC Client Management Integration with MyIT and Smart IT, and the second, Digital Service Management (DSM) given by Nayaki Nayyar, President, DSM at BMC. Both provided an excellent update of … Continue reading →

Posted in Digital Engerprise Management (DEM, FootPrints, Remedy, RemedyForce, RightStar, Uncategorized | Tagged , , | Leave a comment

BMC, Coming on Strong

Posted on September 21, 2016 by dick1stark

By Dick Stark On August 24, 2016, Gartner released its Magic Quadrant for IT Service Support Management Tools. In this report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot still belongs … Continue reading →

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Report from Engage 2016

Posted on September 12, 2016 by dick1stark

By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and … Continue reading →

Posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment

A Tale of Two Service Catalogs

Posted on June 22, 2016 by dick1stark

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading →

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Report from BMC’s Sales Kick-Off Meeting

Posted on April 19, 2016 by dick1stark

  By Dick Stark BMC began its FY17 on April 1 and held its annual sales kick-off meeting last week in Las Vegas. It was a great start to BMC’s new fiscal year. CEO Bob Beauchamp opened with a “state … Continue reading →

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Remedy 9 Success Stories

Posted on April 7, 2016 by dick1stark

By Dick Stark Remedy 9 is helping BMC win against ServiceNow based in part on its innovative MyIT, Smart IT and Smart Reporting components: Smart IT replaces the current user interface with one that is more like Facebook–more collaborative, designed … Continue reading →

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