Category Archives: Remedy

BMC Remedy ITSM

Report from BMC’s Sales Kick-Off Meeting

  By Dick Stark BMC began its FY17 on April 1 and held its annual sales kick-off meeting last week in Las Vegas. It was a great start to BMC’s new fiscal year. CEO Bob Beauchamp opened with a “state … Continue reading

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Remedy 9 Success Stories

By Dick Stark Remedy 9 is helping BMC win against ServiceNow based in part on its innovative MyIT, Smart IT and Smart Reporting components: Smart IT replaces the current user interface with one that is more like Facebook–more collaborative, designed … Continue reading

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Closed-Loop Change Management

A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading

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The ITSSM Gartner Magic Quadrant 2015 Edition

By Dick Stark Many of you have already seen the August 26, 2015, Gartner Magic Quadrant for IT Service Support Management Tools. In this report, Remedy continues in IT’s holiest of holy places, the upper right corner. Last year’s report … Continue reading

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Overcome ITSM Adoption Challenges

By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading

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RightStar Engage Presentation: Moving from Survivors to Thrivers

By Dick Stark Nancy Donnelly and I will be joint speakers for a session at BMC Engage, BMC’s annual user conference to be held this year in Las Vegas, September 7-11. Our topic: Remedyforce, FootPrints and Remedy: Moving from Survivors … Continue reading

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Report from Remedy 9 User Group Meeting

By Dick Stark Last Thursday, RightStar held its fourth annual Remedy User Group Meeting. Held at the GSA Regional Office Building in DC, bmc discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading

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