-
Recent Posts
Archives
- April 2022
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
-
Join 82 other subscribers
Category Archives: Business Management
Report form BMC’s Exchange Federal
BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The … Continue reading
Posted in BMC, Business Management, RightStar, Technology Trends, Uncategorized
Tagged BMC, BMC Engage, Exchange Federal, FootPrints, ITSM, MyIT, MyIT Service Broker, Remedy, Remedy 9, Remedyforce, RightStar
Leave a comment
The Phoenix Project, Part 1
By Dick Stark I recently finished The Phoenix Project, and made this required reading for our entire company. It is a story about “IT, DevOps, and helping your business win.” Who ever thought a book about IT would be a … Continue reading
Posted in BMC, Business Management, DevOps, ITIL, RightStar, Uncategorized
Tagged Atlassian, BMC, change management, DevOps, knowledge management, The Phoenix Project
1 Comment
The “L” Word
By Dick Stark Every chance it gets, ServiceNow (SNOW) reminds BMC, HP, and CA customers, that they have legacy products from legacy IT firms, and that soon Remedy, or fill in the blank, will die an ugly death just like … Continue reading
The ITSSM Gartner Magic Quadrant 2015 Edition
By Dick Stark Many of you have already seen the August 26, 2015, Gartner Magic Quadrant for IT Service Support Management Tools. In this report, Remedy continues in IT’s holiest of holy places, the upper right corner. Last year’s report … Continue reading
Posted in Business Management, ITSM, Remedy, ServiceNow
Tagged BMC, FootPrints, Gartner, ITSSM Magic Quadrant, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, Smart Reporting
Leave a comment
Overcome ITSM Adoption Challenges
By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading
BMC Innovation Day
By Dick Stark Last week, I attended BMC’s Innovation Half-Day at the National Press Club in Washington, DC. This event provided insight and updates across BMC’s five pillars: ITSM, Workload Automation (Control-M), Datacenter Automation (BBSA), Cloud, and Service Assurance (TrueSight). … Continue reading
Posted in Business Management, ITSM, Technology Trends
Tagged BNC, DEM, Digital Engerprise Management, ITSM, MyIT, Smart IT
Leave a comment
RightStar Engage Presentation: Moving from Survivors to Thrivers
By Dick Stark Nancy Donnelly and I will be joint speakers for a session at BMC Engage, BMC’s annual user conference to be held this year in Las Vegas, September 7-11. Our topic: Remedyforce, FootPrints and Remedy: Moving from Survivors … Continue reading
Posted in Business Management, ITSM, Remedy
Tagged BMC, BMC Engage 2015, Engage, FootPrints, Remedy, Remedyforce
Leave a comment
Rogue ITSM?
By Dick Stark For the past twelve years, RightStar has sold ITSM solutions primarily into centralized IT Departments. These organizations have come to rely on ITSM toolsets such as Remedy, Remdyforce, or FootPrints to deliver technology services in a centralized … Continue reading
Posted in Business Management, DevOps, Technology Trends
Tagged Atlassian, FootPrints, ITSM, JIRA, Remedy, Remedyforce
1 Comment
What is the Future of ITSM?
By Dick Stark In April, EMA, an IT consulting firm, released a study, “What Is the Future of IT Service Management? Since the answer to this question is important to RightStar, I downloaded a copy. EMA surveyed 270 organizations with … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Atlassian, BMC, EMA, FootPrints, ITIL, ITSM, JIRA, NYSE Outage, Remedy, Remedyforce, United Airlines Outage
Leave a comment
What in the World is Control-M?
By Dick Stark On Wednesday, BMC held a Control-M training session for the RightStar Federal team. The objective was to educate us about Workload Automation (WLA) and BMC’s Control-M, and to demonstrate the value that WLA offers customers. Although RightStar … Continue reading
Posted in BMC, Business Management, RightStar
Tagged Control M, Informatica, Job Scheduling, WLA, Workload Automation
Leave a comment
Dick Stark's Blog 