Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

Double Whammy: BMC HR Case Management and MyIT Service Broker

Posted on July 5, 2016 by dick1stark

By Dick Stark The RightStar marketing team has been busy. Last Friday we hosted a RightStar Lunch and Learn on Remedy HR Case Management and the previous Wednesday presented MyIT Service Broker to an audience of Webinar attendees. BMC has … Continue reading →

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A Tale of Two Service Catalogs

Posted on June 22, 2016 by dick1stark

By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading →

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RightStar’s Atlassian Advisory Services

Posted on June 1, 2016 by dick1stark

By Dick Stark What do most new Atlassian RightStar customers have in common? Answer: Atlassian Advisory Services. Anyone on RightStar Atlassian team can perform this assessment. Here’s what they do. RightStar offers DevOps solutions to assist companies to drive down … Continue reading →

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Report from the Atlassian Federal Symposium

Posted on May 16, 2016 by dick1stark

By Dick Stark On Tuesday, May 10, RightStar exhibited at the Atlassian Federal Symposium, “Delivering Innovation in the Federal Government.” I also sat on a panel that addressed DevOps and Agile Government. Atlassian had a good turnout with more than … Continue reading →

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Report from BMC’s Sales Kick-Off Meeting

Posted on April 19, 2016 by dick1stark

  By Dick Stark BMC began its FY17 on April 1 and held its annual sales kick-off meeting last week in Las Vegas. It was a great start to BMC’s new fiscal year. CEO Bob Beauchamp opened with a “state … Continue reading →

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Remedy 9 Success Stories

Posted on April 7, 2016 by dick1stark

By Dick Stark Remedy 9 is helping BMC win against ServiceNow based in part on its innovative MyIT, Smart IT and Smart Reporting components: Smart IT replaces the current user interface with one that is more like Facebook–more collaborative, designed … Continue reading →

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Is Agile Government an Oxymoron?

Posted on March 25, 2016 by dick1stark

By Dick Stark The needle has hardly moved since the COBOL days. Projects are taking longer, have less success, over-run to a greater extent. Meanwhile citizens are ill served. What is needed is not making things more agile, but simplifying … Continue reading →

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Using Agile to Ignite Your ITSM Projects

Posted on March 7, 2016 by dick1stark

By Dick Stark Last Wednesday, Sam Wood and I presented a webinar entitled, “Using Agile to Ignite Your ITSM projects.” We discussed the advantages of using Agile as the framework for Remedy ITSM implementations. Sam should know. He implemented Remedy and … Continue reading →

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DevOps is the Bimodal Bridge

Posted on February 22, 2016 by dick1stark

By Dick Stark Last week bmc emailed its customer base a Gartner Reprint entitled, DevOps is the Bimodal Bridge. Like ITIL of ten years ago, DevOps is starting to get a lot of attention and Gartner customers are asking what … Continue reading →

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Report form BMC’s Exchange Federal

Posted on February 9, 2016 by dick1stark

BMC’s annual Federal user group conference, Exchange, was held last Tuesday at the Ronald Regan Building in Washington, DC. Attendance was up this year with approximately 400 customers, partners, and BMC employees in attendance. In the afternoon we presented, The … Continue reading →

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