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Category Archives: ITIL
How to Improve Your Golf Game, or Anything Else Using DevOps Principles
By Dick Stark Recently RightStar presented a webinar, “How to Improve Your ITSM Processes in a DevOps World.” According to our presentor, and with apologies to Mark Twain, the reports of ITIL’s death are greatly exaggerated. ITIL is NOT dead … Continue reading
Posted in DevOps, Digital Engerprise Management (DEM, ITIL, Technology Trends, Uncategorized
Tagged Agile Development, Agile IT, DevOps, DSM, ITIL, ITSM, ITSM Processes
2 Comments
The Phoenix Project, Part 1
By Dick Stark I recently finished The Phoenix Project, and made this required reading for our entire company. It is a story about “IT, DevOps, and helping your business win.” Who ever thought a book about IT would be a … Continue reading
Posted in BMC, Business Management, DevOps, ITIL, RightStar, Uncategorized
Tagged Atlassian, BMC, change management, DevOps, knowledge management, The Phoenix Project
1 Comment
How FootPrints Does SRM and SLM
The call to action is ensure that our customers and in particular, our FootPrints customers take advantage of the power of the tool. That is, “get the Ferrari out of the garage.” Continue reading
Posted in FootPrints, ITIL, ITSM, RightStar, Uncategorized
Tagged BMC, FootPrints, FootPrints v12, knowledge management, Service Catalog, SLA, SLM, SRM
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Closed-Loop Change Management
A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading
Posted in BMC, ITIL, Remedy, RightStar
Tagged ADDM, Atrium Orchestrator, BBSA, BladeLogic, BMC, change management, CLM, cmdb, Remedy, TrueSight
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Overcome ITSM Adoption Challenges
By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading
What is the Future of ITSM?
By Dick Stark In April, EMA, an IT consulting firm, released a study, “What Is the Future of IT Service Management? Since the answer to this question is important to RightStar, I downloaded a copy. EMA surveyed 270 organizations with … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Atlassian, BMC, EMA, FootPrints, ITIL, ITSM, JIRA, NYSE Outage, Remedy, Remedyforce, United Airlines Outage
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Don’t Install ITIL
By Dick Stark RightStar held its third annual BMC Remedy User Group Meeting in Washington DC on Friday. It was a well-attended event, with most there to learn more about Smart IT and the new BMC. My job was to … Continue reading
Posted in ITIL, ITSM
Tagged BMC Engage, change management, ITIL Maturity, ITIL Simualtion Training, Service Catalog
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The Hunt for the Coveted “New Logo”
By Dick Stark People want to be told what to do so badly that they will listen to anyone. The day you sign a client is the day you start losing one. –Don Draper, Mad Men BMC wants its … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Apollo 13 simulation, Asset Core, BMC, FootPrints, ITIL, Mad Men, Remedy, Remedyforce
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No More Boring IT
By Dick Stark RightStar’s Dan Wilson held a Google Meetup at RightStar last Wednesday to introduce his group to ITIL. In case you don’t know, a Google Meetup is a way like-minded individuals can come together in person to discuss … Continue reading
Posted in Business Management, ITIL, ITSM
Tagged good practices, ITIL, ITIL Simualtion Training, ITIL Training, Meetups, Remedyforce
1 Comment
ITIL: A Four-Letter Word?
By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading
Posted in ITIL, ITSM, Technology Trends
Tagged BMC, Gartner, help desk, ITIL, ITIL Maturity, ITSM, Remedy, Remedyforce
1 Comment
Dick Stark's Blog 