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Category Archives: RightStar
Digital Enterprise Management: Government in a Web-Driven World
By Dick Stark On Thursday, October 20, RightStar and BMC sponsored a Breakfast briefing at the Willard: “Digital Enterprise Management: Government in a Web-Driven World.” The seminar featured a panel discussion of several government IT executives. Topics consisted of federal … Continue reading
Getting Dev and OPs Under One Roof with JSD
By Dick Stark RightStar won the Atlassian “Rookie Partner of the Year Award,” on Monday, October 10, at the Atlassian Summit in San Jose, CA. Although most of our services involve Atlassian’s more traditional DevOps toolsets including JIRA Software, Confluence, … Continue reading
Posted in Atlassian, DevOps, Digital Engerprise Management (DEM, RightStar, Uncategorized
Tagged Agile, DevOps, JIRA, JIRA Service Desk, JSD
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BMC, Coming on Strong
By Dick Stark On August 24, 2016, Gartner released its Magic Quadrant for IT Service Support Management Tools. In this report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot still belongs … Continue reading
Report from Engage 2016
By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and … Continue reading
Posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized
Tagged BMC, DSM, ITSM, MyIT, Remedy, Remedy 9, RightStar
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The Art of Business Value
By Dick Stark Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development … Continue reading
Posted in Atlassian, BMC, Business Management, DevOps, RightStar, Uncategorized
Tagged DevOps, ITSM, Project Management, Remedy, Remedy 9, service desk, The Art of Business Value
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BMC Discovery 11 and the New Federal DCOI
By Dick Stark On Wednesday, RightStar presented a live webcast, “BMC Discovery 11 and the New Federal DCOI.” BMC, discussed some of the new features in Discovery 11 (formerly ADDM), and how to use Discovery to comply with the new … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, RightStar
Tagged ADDM, BMC Discovery, DCIM, FDCCI, Federal DCOI, Nlyte
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Remedyforce Summer 16 Update
By Dick Stark Last Tuesday, RightStar hosted a Webinar, “What’s New in BMC Remedyforce Summer 16.” Remedyforce just keeps providing more value. One perfect example is that agentless discovery is now part of Remedyforce The new release of Remedyforce allows … Continue reading
Double Whammy: BMC HR Case Management and MyIT Service Broker
By Dick Stark The RightStar marketing team has been busy. Last Friday we hosted a RightStar Lunch and Learn on Remedy HR Case Management and the previous Wednesday presented MyIT Service Broker to an audience of Webinar attendees. BMC has … Continue reading
A Tale of Two Service Catalogs
By Dick Stark Last week RightStar presented a webinar, “How to Create a Service Catalog using Best Practices.” At the beginning of the webinar I briefly described two recent customer service catalog go lives. Both were highly successful and deserve … Continue reading
Posted in BMC, Business Management, Remedy, RightStar, Uncategorized
Tagged BMC, ITSM, MyIT, MyIT Remedy Version 9, Remedy, Remedy 9, RightStar, ScanStar, Service Catalog, Service Request Management, Smart IT, Smart Reporting
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Report from the Atlassian Federal Symposium
By Dick Stark On Tuesday, May 10, RightStar exhibited at the Atlassian Federal Symposium, “Delivering Innovation in the Federal Government.” I also sat on a panel that addressed DevOps and Agile Government. Atlassian had a good turnout with more than … Continue reading
Posted in Atlassian, DevOps, RightStar, Uncategorized
Tagged Agile Government, Atlassian, Confluence, JIRA
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