-
Recent Posts
Archives
- April 2022
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
-
Join 82 other subscribers
Category Archives: ITSM
Remedyforce Winter 15 Update
By Dick Stark On Thursday February 12, RightStar hosted a Webinar, “See What’s New in BMC Remedyforce Winter 15.” Remedyforce continues to improve and BMC is making it much easier and quicker for its customers to upgrade. Because of competition … Continue reading
Posted in Business Management, RemedyForce
Tagged BMC, Chat, Remedy, Remedyforce, Remedyforce Chat, Remedyforce Winter 15
Leave a comment
Increasing Customer Value with ADDM v10.1
By Dick Stark On Wednesday, RightStar and BMC presented an excellent webinar, “ADDM: What’s New v 10.1, How to Tame Your Discovery Data and Increase Your Value to the Business.” ADDM v10.1 was released late last year with several significant … Continue reading
Posted in BMC, Technology Trends
Tagged ADDM, ADDM v10.1, big discovery, BMC, cmdb, Remedy, RightStar, SCCM, Storage Discovery
Leave a comment
Predictions for 2015: ITSM Disruptors
By Dick Stark BMC’s Anthony Orr, and Pink Elephant’s George Spalding, presented a webinar last week, Predictions for 2015: ITSM Disruptors. Their presentation although interesting, was somewhat disjointed with most of the time spent on stories about new technologies such as … Continue reading
Posted in BMC, ITSM, Technology Trends, Uncategorized
Tagged BYOA, BYOD, Internet of things, ITSM, MDM, MyIT, Remedy-onDemand, Remedyforce
1 Comment
BMC, Still the Market Leader
By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot now … Continue reading
Posted in BMC, FootPrints, Remedy, ServiceNow
Tagged FootPrints, Gartner, ITSM University, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, State of the IT Service Management Market
Leave a comment
Don’t Install ITIL
By Dick Stark RightStar held its third annual BMC Remedy User Group Meeting in Washington DC on Friday. It was a well-attended event, with most there to learn more about Smart IT and the new BMC. My job was to … Continue reading
Posted in ITIL, ITSM
Tagged BMC Engage, change management, ITIL Maturity, ITIL Simualtion Training, Service Catalog
Leave a comment
Dial 3-1-1
By Dick Stark Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. Hosted by the Orlando Utilities Commission, it attracted more than 30 FootPrints customers … Continue reading
Posted in BMC, FootPrints, ITSM
Tagged 311 call center, ADDM, Asset Core, BMC, FootPrints, SDE, Service Core
Leave a comment
Critical Capabilities for the CMDB
By Dick Stark On June 16, Gartner released a report, “Critical Capabilities for the Configuration Management Database,” evaluating ten ITSM CMDB products. BMC’s Atrium CMDB, along with FootPrints and Remedyforce were included as well as products from HP, CA, ServiceNow, … Continue reading
Posted in BMC, FootPrints, Remedy, RemedyForce
Tagged ADDM, Asset Core, BMC, cmdb, CMDB 2.0, FootPrints, Remedy, Remedyforce, RightStar, Service Core
Leave a comment
Knowledge Centered Support
By Dick Stark On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. Most eye-opening was … Continue reading
Posted in ITSM, RightAnswers, RightStar
Tagged ITSM, KCS, KM, Knowledge Centered Support, knowledge management, RightAnswers, service desk
Leave a comment
How to Decide Between BMC and ServiceNow
By Dick Stark On July 7, Gartner released a report entitled, “How to Decide Between BMC and ServiceNow for ITSM and Beyond.” The report reviewed current offerings from both as they apply to IT Service Support Management (ITSSM) and IT … Continue reading
Posted in BMC, Remedy, ServiceNow
Tagged BMC, Event Orchestrator, ITOM, ITSSM, Remedy, ServiceNow
Leave a comment
ServiceNow’s Entry into the ITOM Space
By Dick Stark ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems for $100 million cash. Neebula gives SNOW an ADDM like product offering with its Service Dependency … Continue reading
Posted in BMC, ServiceNow
Tagged BMC, FootPrints, Neebula, Remedy, Remedyforce, RightStar, ServiceNow
Leave a comment
Dick Stark's Blog 