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Category Archives: RightStar
Overcome ITSM Adoption Challenges
By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading
Report from Remedy 9 User Group Meeting
By Dick Stark Last Thursday, RightStar held its fourth annual Remedy User Group Meeting. Held at the GSA Regional Office Building in DC, bmc discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading
Posted in BMC, Remedy, RightStar, ServiceNow
Tagged BMC, MyIT, Remedy 9, Remedy vs ServiceNow, Smart IT, Smart Reporting
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What in the World is Control-M?
By Dick Stark On Wednesday, BMC held a Control-M training session for the RightStar Federal team. The objective was to educate us about Workload Automation (WLA) and BMC’s Control-M, and to demonstrate the value that WLA offers customers. Although RightStar … Continue reading
Posted in BMC, Business Management, RightStar
Tagged Control M, Informatica, Job Scheduling, WLA, Workload Automation
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Baking SAM into Your ITSM Strategy
By Dick Stark Last Wednesday, I hosted an Aspera webinar, “Baking SAM into Your ITSM Strategy.” Software License Management is a hot topic and Aspera offers purpose-built, advanced license optimization tools that go beyond traditional asset management functions. Can you … Continue reading
Posted in Business Management, Remedy, RightStar
Tagged ADDM, Aspera, Asset Core, Atrium, BCM, BMC, SAM, SLO, Software Asset Management, Software License Optimization
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Survivors to Thrivers
By Dick Stark In a recent IDC White Paper, “Moving Beyond the Costs and Risks of IT Friction,” analysts Joseph Pucciarelli et al., show that significantly reducing IT friction could drive a mind boggling $800 billion in net new GDP … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged BBSA, BMC Remedy, IDC, IT Friction, MyIT, Service Catalog, Smart IT
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Knowledge Centered Support
By Dick Stark On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. Most eye-opening was … Continue reading
Posted in ITSM, RightAnswers, RightStar
Tagged ITSM, KCS, KM, Knowledge Centered Support, knowledge management, RightAnswers, service desk
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RightStar is the Value
By Dick Stark “The value used to be in the products and services. With products and services commoditized, the seller becomes the value. This is a massive shift.” —Mike Schultz and John Doerr, Insight Selling How does RightStar show value? … Continue reading
Posted in BMC, ITSM, RightStar
Tagged BMC, Forrester, Insight Selling, ITSM, Remedy upgrade consultation, RightStar
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New Optimism for the ITSM Space
“A rising tide lifts all the boats. And a partnership, by definition, serves both parties…” —-John F. Kennedy By Dick Stark I have three good reasons why I’m more optimistic about the ITSM space than ever before.: (1) BMC is … Continue reading
Posted in BMC, Business Management, ITSM, RightStar
Tagged BMC, Bunchball, FootPrints v12, MyIT, Remedy, Remedyforce, Remedyforce Winter 14, RightStar, ServiceNow
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Character + Competence = Trust
By Dick Stark I just read an incredible story in Sports Illustrated by Chris Ballard, about a high school basketball team in San Jose, California. In the fall of 2011 and fed up with his team’s poor attitude, Coach Mike … Continue reading
Posted in Business Management, RightStar
Tagged BMC, Business Ethics, ITSM, RightStar, RightStar Mission
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The Martian
By Dick Stark When I kicked off our Apollo 13 simulation session last Friday, I mentioned that I was just finishing a new book by Andy Weir, The Martian, in which an Astronaut is accidently left behind on Mars to … Continue reading
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