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Tag Archives: ITSM
The Martian
By Dick Stark When I kicked off our Apollo 13 simulation session last Friday, I mentioned that I was just finishing a new book by Andy Weir, The Martian, in which an Astronaut is accidently left behind on Mars to … Continue reading
Report from BMC’s Exchange
By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, BMC Exchange, ITIL, ITSM, MyIT, Paul Avenant, Remedy, Remedyforce
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ITSM Project Lessons from Obamacare’s Failure to Launch
By Dick Stark CGI Federal recently found itself in a place most companies hope they never appear: the front page of the Washington Post. In that article, senior VP Cheryl Campbell pointed fingers saying that CGI gave the government ample … Continue reading
Posted in Business Management, ITSM, RightStar
Tagged Asset Core, CGI Federal, ITSM, Obamacare, Project Management
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ITIL: A Four-Letter Word?
By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading
Posted in ITIL, ITSM, Technology Trends
Tagged BMC, Gartner, help desk, ITIL, ITIL Maturity, ITSM, Remedy, Remedyforce
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Ethics at RightStar + ToolBank
By Dick Stark Several months ago, I received a call from one of our consultants on-site at a government agency. We were a subcontractor to a systems integrator. The consultant explained that the systems integrator was having trouble with its … Continue reading
Gartner’s Top Ten for 2013: How Do They Apply to ITSM?
By Dick Stark Since RightStar supports many mid-size customers, I attended Midsize Enterprise Summit this week held in Phoenix. More than 200 CIO’s from mid-market firms also attended this event. (In case you’re wondering, Gartner defines an average mid-market firm … Continue reading
Simplify, Standardize, and Automate
“Change is inevitable—except from a vending machine. –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify, standardize, and automate in order to reduce overall costs. Indeed, at the BMC … Continue reading
Posted in Business Management, ITSM, RightStar
Tagged BBSA, BladeLogic Server Automation, BMC, change management, Configuration Management, ITIL, ITSM, MyIT, virtualization
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IT Service Management in the Cloud
By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: IT Service Management in the Cloud. Paul Alberti, from FEMA’s Office of the CIO, led the discussion with representatives … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, Cherwell, FootPrints, ITSM, Remedy, Remedyforce, ServiceNow
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RightStar’s Practical Remedy Exam
By Dick Stark We attended an “orals” this week held at a local government agency. We teamed with an 8(a) company to compete for Remedy implementation and consulting work for this very large Remedy account. The oral competition included a … Continue reading
I’m All-In!
By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged BMC, BSM, FootPrints, ITSM, Remedy, Remedyforce, Tucker Carlson
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Dick Stark's Blog 