I’m All-In!

By Dick Stark
“We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. This is an all-in commitment.”
–Tucker Carlson, The Daily Caller, commenting on the work ethic of his team
The theme of BMC’s sales kick-off meeting held this week in Las Vegas is “All-In,” and I’m happy to report that RightStar is all-in as well. BMC invited its top Solution Providers, Global Systems Integrations (like Accenture), and Technology Alliance partners (like nlyte) to attend a cocktail party Monday night to meet with BMC sales reps. I’m optimistic about BMC (and RightStar). Here’s why.
The demise of Remedy/BSM is greatly exaggerated. I met Thursday with a long-time Fortune 500 SDE customer to discuss a BSM implementation to include Remedy, and the entire Service Assurance/Automation suite—BPPM, Entuity, EUEM, and ADDM. They are “all-in,” having just made a significant investment in this software. They spent several months researching the best solution set including HP, CA, and ServiceNow, before settling on BMC. This is a strong testament that BMC is still the technology and market share leader in this space.
The FootPrints pipeline looks stronger than ever. Twelve months, and four FootPrints certified consultants later, RightStar is well positioned for mid-market success. Version 12 which will be released later this year is a significant improvement which will help guarantee continued business. And, RightStar has made a decision to offer FootPrints in a hosted version, meaning that RightStar will officially become a managed service provider (think cloud integrator). A cloud integrator is like a systems integrator with the general tasks of selecting and implementing heterogeneous computing environments in a cloud-to-premise deployment.
Remedy v8 is greatly improved over v7.604. We have two v8 success stories—House of Reps and US Treasury, and we have several other v8 implementations in the works. Competition with ServiceNow has forced BMC to focus on what matters most—ease of use and upgradability, meaning Remedy will only get better.
RightStar is the #1 Remedyforce partner. With more than 80 Remedyforce implementations under our belt, RightStar has more experience than anyone else, including BMC. Additionally we’ve just started a new project at a major consumer electronics company, a significant (200+ seat) account.
MyIT. As I discussed last week, BMC can still innovate. MyIT is now shipping and as one of two partners that can sell and implement MyIT, it won’t be long before we find an opportunity or two.
Our people. I’m very proud of what we’ve been able to accomplish: increasing service revenue in a tough economy, more focus on training certifications and continuous improvement, project management excellence, and “unreasonable customer service.”
I’m all-in. What about you?

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
This entry was posted in BMC, FootPrints, ITSM, Remedy, RemedyForce and tagged , , , , , , . Bookmark the permalink.

1 Response to I’m All-In!

  1. Brian Marvin says:

    Rightstar is a true partner! BMC’s success in the Channel can directly be attributed to the loyalty and efforts of this established organization

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