Tag Archives: BSM

Remedy vs. Remedy-onDemand

By Dick Stark I excerpted the following from a government proposal we submitted that required a comparison between Remedy and Remedy OnDemand.  The answer might surprise you… To excel at BSM, Big Government Agency (BGA) must rely heavily on out-of-the-box … Continue reading

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I’m All-In!

By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce | Tagged , , , , , , | 1 Comment

Your Top 10 Priorities for 2013

By Dick Stark I’ve borrowed ten quotes from CIO Magazine’s President and CEO, Michael Friedenberg and applied them to the business service management and RightStar.  Let’s use them to think about your top ten priorities for 2013. 10. “The medium … Continue reading

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BMC’s ITSM Launch Event

By Dick Stark Are you ready for a revolution? This is an opportunity for solutions that will revitalize the ITSM space, help IT be more relevant, and get people excited again about what’s possible. So proclaimed Paul Avenant, President of … Continue reading

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The 7 Critical Success Factors of BSM

By Dick Stark RightStar’s sixth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd of more than 100. John Richey, Senior Director in the Service Management Office at BMC was the key note … Continue reading

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