Category Archives: Technology Trends

BMC, Still the Market Leader

Posted on November 16, 2014 by dick1stark

By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner.  However, the top spot now … Continue reading →

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Don’t Install ITIL

Posted on October 27, 2014 by dick1stark

By Dick Stark RightStar held its third annual BMC Remedy User Group Meeting in Washington DC on Friday. It was a well-attended event, with most there to learn more about Smart IT and the new BMC.  My job was to … Continue reading →

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Dial 3-1-1

Posted on October 6, 2014 by dick1stark

By Dick Stark Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. Hosted by the Orlando Utilities Commission, it attracted more than 30 FootPrints customers … Continue reading →

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Critical Capabilities for the CMDB

Posted on September 8, 2014 by dick1stark

By Dick Stark On June 16, Gartner released a report, “Critical Capabilities for the Configuration Management Database,” evaluating ten ITSM CMDB products. BMC’s Atrium CMDB, along with FootPrints and Remedyforce were included as well as products from HP, CA, ServiceNow, … Continue reading →

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Knowledge Centered Support

Posted on August 23, 2014 by dick1stark

By Dick Stark On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. Most eye-opening was … Continue reading →

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How to Decide Between BMC and ServiceNow

Posted on August 17, 2014 by dick1stark

By Dick Stark On July 7, Gartner released a report entitled, “How to Decide Between BMC and ServiceNow for ITSM and Beyond.” The report reviewed current offerings from both as they apply to IT Service Support Management (ITSSM) and IT … Continue reading →

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ServiceNow’s Entry into the ITOM Space

Posted on July 15, 2014 by dick1stark

By Dick Stark ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems for $100 million cash. Neebula gives SNOW an ADDM like product offering with its Service Dependency … Continue reading →

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RightStar is the Value

Posted on June 23, 2014 by dick1stark

By Dick Stark “The value used to be in the products and services. With products and services commoditized, the seller becomes the value.  This is a massive shift.” —Mike Schultz and John Doerr, Insight Selling How does RightStar show value?  … Continue reading →

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2014 BMC Partner Forum Summary

Posted on June 12, 2014 by dick1stark

By Dick Stark I attended BMC’s Partner Forum last week in Houston.  It was an upbeat event as BMC continues to perform very well and is starting to make significant ITSM product improvements in its fight against ServiceNow.  What follows … Continue reading →

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Remedyforce: Driving Greater Cost Efficiency

Posted on June 3, 2014 by dick1stark

By Dick Stark I’ve been in the ITSM business since co-founding Evergreen Systems in 1997.  Back then, Evergreen sold and supported a mid-market toolset, DP Umbrella, which eventually begat McAfee Help Desk which begat Magic, which finally became BMC Service … Continue reading →

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