By Dick Stark

I attended BMC’s Partner Forum last week in Houston.  It was an upbeat event as BMC continues to perform very well and is starting to make significant ITSM product improvements in its fight against ServiceNow.  What follows is a brief summary.

The BMC CTO spoke about the changing IT landscape and the emphasis on enabling a great customer experience. He was optimistic about BMC’s innovation especially in areas like MyIT 2.0, the next release of Remedy, Cloud Lifecycle Management 4.0, and Control-M, especially Hadoop Management.

BMC’s Pre-Sales Director discussed the roadmaps for Remedy, FootPrints, and Remedyforce. She was extremely excited about the direction and pace of innovation at BMC. The good news is that BMC is fighting back in a big way with the upcoming Remedy release due out in the October timeframe.  This, plus the Remedy roadmap sent a strong signal that Remedy will re-tain its innovation leader ITSM status.

BMC then showed a new video on the future of Remedy. The video demonstrated that through improved problem and collision management, a ticket can be quickly resolved based upon past history, using an automated/predictive approach.  The idea is to be the Apple in the ITSM space. This is the most exciting new offering I’ve ever seen from BMC.

BMC is also focusing on the large amount of “white space” available in other BMC product areas. For example, 88% of ADDM customers own Remedy.  This means there is more opportunity than ever for products like ADDM, BPPM and BBSA into our customer base.  Also hot is BMC Control-M, workload automation.  It is all alone in the upper most right-hand corner of the Gartner Magic Quadrant.