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Category Archives: Remedy
BMC, Still the Market Leader
By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot now … Continue reading
Posted in BMC, FootPrints, Remedy, ServiceNow
Tagged FootPrints, Gartner, ITSM University, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, State of the IT Service Management Market
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Critical Capabilities for the CMDB
By Dick Stark On June 16, Gartner released a report, “Critical Capabilities for the Configuration Management Database,” evaluating ten ITSM CMDB products. BMC’s Atrium CMDB, along with FootPrints and Remedyforce were included as well as products from HP, CA, ServiceNow, … Continue reading
Posted in BMC, FootPrints, Remedy, RemedyForce
Tagged ADDM, Asset Core, BMC, cmdb, CMDB 2.0, FootPrints, Remedy, Remedyforce, RightStar, Service Core
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How to Decide Between BMC and ServiceNow
By Dick Stark On July 7, Gartner released a report entitled, “How to Decide Between BMC and ServiceNow for ITSM and Beyond.” The report reviewed current offerings from both as they apply to IT Service Support Management (ITSSM) and IT … Continue reading
Posted in BMC, Remedy, ServiceNow
Tagged BMC, Event Orchestrator, ITOM, ITSSM, Remedy, ServiceNow
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Remedy vs. Remedy-onDemand
By Dick Stark I excerpted the following from a government proposal we submitted that required a comparison between Remedy and Remedy OnDemand. The answer might surprise you… To excel at BSM, Big Government Agency (BGA) must rely heavily on out-of-the-box … Continue reading
Posted in BMC, ITSM, Remedy
Tagged BMC, BSM, ITSM, Remedy, Remedy-onDemand, SaaS ITSM
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ServiceNow: No Real Competition?
By Dick Stark “Our customers are actually frustrated because it’s tough to negotiate with a vendor who doesn’t have much competition” — ServiceNow CEO Frank Slootman, reported in The Street, August 2, 2013 ServiceNow (SNOW) is on a roll and … Continue reading
Posted in BMC, ITSM, Remedy, RemedyForce, Technology Trends
Tagged BMC, Remedy, Remedyforce, ServiceNow
2 Comments
RightStar’s Practical Remedy Exam
By Dick Stark We attended an “orals” this week held at a local government agency. We teamed with an 8(a) company to compete for Remedy implementation and consulting work for this very large Remedy account. The oral competition included a … Continue reading
I’m All-In!
By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged BMC, BSM, FootPrints, ITSM, Remedy, Remedyforce, Tucker Carlson
1 Comment
MyIT: Empowering Your End-Users
By Dick Stark “I’d rather not try our help desk. I can get what I want from Google.” Sound familiar? A customer confided this to me after attempting to access her service desk’s automated knowledge base. Oftentimes, the experience that … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged BMC, iPad app, iPhone app, ITSM, MyIT, Remedy, service desk end-user experience
1 Comment
BMC FootPrints Asset Core vs. ADDM
By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM). When should we sell one over the other? Or … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce, Technology Trends
Tagged ADDM, Asset Core, Atrium CMDB, BMC, cmdb, FootPrints, Remedy, Remedyforce, ServiceCore
3 Comments
Remedy and ADDM: Unbeatable Combination
By Dick Stark On Wednesday, RightStar presented a webinar, “Discovery & Relationship Mapping with BMC ADDM.” ADDM is starting to heat up with more and more customers, not just implementing Remedy, but ADDM, due to the combined value that both … Continue reading
Posted in BMC, ITSM, Remedy, Technology Trends
Tagged ADDM, Application Mapping, Atrium, BMC, cmdb, Dependency Mapping, ITSM, Remedy
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