Tag Archives: iPad app

MyIT: Empowering Your End-Users

By Dick Stark “I’d rather not try our help desk.  I can get what I want from Google.” Sound familiar?  A customer confided this to me after attempting to access her service desk’s automated knowledge base. Oftentimes, the experience that … Continue reading

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce | Tagged , , , , , , | 1 Comment