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Category Archives: BMC
The “L” Word
By Dick Stark Every chance it gets, ServiceNow (SNOW) reminds BMC, HP, and CA customers, that they have legacy products from legacy IT firms, and that soon Remedy, or fill in the blank, will die an ugly death just like … Continue reading
Closed-Loop Change Management
A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading
Posted in BMC, ITIL, Remedy, RightStar
Tagged ADDM, Atrium Orchestrator, BBSA, BladeLogic, BMC, change management, CLM, cmdb, Remedy, TrueSight
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The ITSSM Gartner Magic Quadrant 2015 Edition
By Dick Stark Many of you have already seen the August 26, 2015, Gartner Magic Quadrant for IT Service Support Management Tools. In this report, Remedy continues in IT’s holiest of holy places, the upper right corner. Last year’s report … Continue reading
Posted in Business Management, ITSM, Remedy, ServiceNow
Tagged BMC, FootPrints, Gartner, ITSSM Magic Quadrant, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, Smart Reporting
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Report from Engage 2015
By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 15% with more than 2000 customers, partners, and BMC employees in attendance. Nancy Donnelly and I presented: Remedyforce, … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, ServiceNow
Tagged BCM, BMC Client Management, Engage 15, ITSSM, MyIT, MyIT Service Broker, Remedyforce, ServiceNow, SNOW, TrueSight
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Overcome ITSM Adoption Challenges
By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading
RightStar Engage Presentation: Moving from Survivors to Thrivers
By Dick Stark Nancy Donnelly and I will be joint speakers for a session at BMC Engage, BMC’s annual user conference to be held this year in Las Vegas, September 7-11. Our topic: Remedyforce, FootPrints and Remedy: Moving from Survivors … Continue reading
Posted in Business Management, ITSM, Remedy
Tagged BMC, BMC Engage 2015, Engage, FootPrints, Remedy, Remedyforce
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Report from Remedy 9 User Group Meeting
By Dick Stark Last Thursday, RightStar held its fourth annual Remedy User Group Meeting. Held at the GSA Regional Office Building in DC, bmc discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading
Posted in BMC, Remedy, RightStar, ServiceNow
Tagged BMC, MyIT, Remedy 9, Remedy vs ServiceNow, Smart IT, Smart Reporting
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Remedyforce Spring 15 Update
By Dick Stark On Thursday, RightStar hosted a RightStar webinar, “See What’s New in BMC Remedyforce Spring 15.” Remedyforce continues to improve and BMC is making it much easier and quicker for its customers to upgrade. Because of competition Remedyforce … Continue reading
Posted in BMC, ITSM, RemedyForce
Tagged cmdb, Remedyforce, Remedyforce Spring 15, SRD
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What in the World is Control-M?
By Dick Stark On Wednesday, BMC held a Control-M training session for the RightStar Federal team. The objective was to educate us about Workload Automation (WLA) and BMC’s Control-M, and to demonstrate the value that WLA offers customers. Although RightStar … Continue reading
Posted in BMC, Business Management, RightStar
Tagged Control M, Informatica, Job Scheduling, WLA, Workload Automation
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Remedy Version 9: The Most Innovative ITSM Solution Available
By Dick Stark On April 29, BMC held a Remedy Version 9 webinar for its customers, quickly maxing out the 500 WebEx attendee limit, forcing those (like me) not able to login to settle for the pre-recorded version. On April … Continue reading
Posted in Remedy, Technology Trends
Tagged BMC, MyIT, Remedy, Remedy 9, Smart IT, Smart Reporting
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