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Category Archives: BMC
A Tale of Two Surveys
By Dick Stark BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. The second, a survey of … Continue reading
What’s New in Remedy 9.1
By Dick Stark In last week’s Weekly Star, I discussed BMC’s Innovation Suite, which is now available for partners and developers. Well, this week, RightStar held a What’s new in Remedy version 9.1, webinar led by Peter Adams, BMC Director … Continue reading
BMC’s Innovation Suite
By Dick Stark BMC held a webinar this past Wednesday to provide an update on its new Innovation Suite, which is now available for partners and developers. Innovation Suite allows partners to create modern applications and publish them in the … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, RightStar, Uncategorized
Tagged BMC, BMC MarketPlace, Innovation Suite, ServiceNow
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Atlassian at Pink17: The New Shape of IT
By Dick Stark The 21st annual Pink Elephant Conference, held February 19 to23 in Las Vegas, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading
Posted in Atlassian, BMC, DevOps, Digital Engerprise Management (DEM, RightStar, Uncategorized
Tagged Atlassian, DevOps, MyIT Service Broker, pink 17
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BMC DSM 2017 Update
By Dick Stark BMC recently held two webinars. The first, BMC Client Management Integration with MyIT and Smart IT, and the second, Digital Service Management (DSM) given by Nayaki Nayyar, President, DSM at BMC. Both provided an excellent update of … Continue reading
Every Customer a Reference
By Dick Stark “The function of a business is to get and keep customers.” –Dr. Ted Levitt, Harvard Business School Thanks to social media and on-line business/retail evaluation and ratings sites, companies now compete on a completely different level than … Continue reading
10 Ways to Get More from BMC Remedyforce
By Dick Stark Last Wednesday, RightStar hosted a Webinar, “10 Ways to Get More from BMC Remedyforce.” RightStar’s Remedyforce business, business is going strong and other new orders are on the way, with several similar orders forecasted to book by … Continue reading
Posted in BMC, RemedyForce, RightStar, Uncategorized
Tagged Remedyforce, remedyforce administration, Remedyforce Winter 17
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BMC, Coming on Strong
By Dick Stark On August 24, 2016, Gartner released its Magic Quadrant for IT Service Support Management Tools. In this report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot still belongs … Continue reading
Report from Engage 2016
By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and … Continue reading
Posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized
Tagged BMC, DSM, ITSM, MyIT, Remedy, Remedy 9, RightStar
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The Art of Business Value
By Dick Stark Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development … Continue reading
Posted in Atlassian, BMC, Business Management, DevOps, RightStar, Uncategorized
Tagged DevOps, ITSM, Project Management, Remedy, Remedy 9, service desk, The Art of Business Value
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