Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

IF IT is the Business, then Remedy Innovation Suite is the Tool

Posted on November 13, 2017 by dick1stark

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation conference in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for a … Continue reading →

Posted in BMC, Business Management, DevOps, Digital Engerprise Management (DEM, RightStar, Uncategorized | Tagged , , , , | Leave a comment

How to Run IT Support the DevOps Way

Posted on October 24, 2017 by dick1stark

By Dick Stark Last Wednesday, RightStar led a Webinar, “How to Run IT Support the DevOps Way.” We discussed how adding DevOps principles to IT support processes dramatically improves service quality, team morale, problem solving, and business productivity. We ended … Continue reading →

Posted in Atlassian, DevOps, Remedy, Uncategorized | Tagged , , , , | Leave a comment

Is Your Service Desk Ready for AI?

Posted on October 13, 2017 by dick1stark

By Dick Stark I just finished a new non-fiction best seller, Life 3.0, Being Human in the Age of Artifical Intelligence by Mark Tegmark, an MIT professor and expert in this space. It is an excellent, comprehesive book that covers, … Continue reading →

Posted in Digital Engerprise Management (DEM, Remedy, ServiceNow, Technology Trends, Uncategorized | Tagged , , , , , , , , | Leave a comment

Remedy User Group Report

Posted on September 28, 2017 by dick1stark

By Dick Stark Last week RightStar held its fifth annual Remedy User Group Meeting at the GSA Regional Office Building in Washington, DC. BMC discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Uncategorized | Tagged , , , , , | Leave a comment

Atlassian Summit Summary

Posted on September 20, 2017 by dick1stark

By Dick Stark Atlassian held its annual world wide conference last week in San Jose with RightStar there in full force.  It was a very good show with more than 3000 attendees. We also received a large number of new … Continue reading →

Posted in Atlassian, DevOps, Uncategorized | Tagged , , , , , | Leave a comment

What is the Future of Your Service Desk?

Posted on August 29, 2017 by dick1stark

By Dick Stark Last week RightStar was asked to answer a question for an RFI, “Please describe your views on industry trends and developments that you are expecting to take place in the next 12 to 18 months.” My answer … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, RightStar, ServiceNow, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

Enable Blind Spot Detection with BCM

Posted on August 1, 2017 by dick1stark

By Dick Stark Last week RightStar presented a live webcast, “Securing Your IT Assets Using BCM.” We discussed how BMC Client Management (BCM) can help easily secure your technology endpoints, maintain software compliance, and keep data safe from outages and … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, FootPrints, ITSM, RemedyForce, Uncategorized | Tagged , , , | Leave a comment

What in the World is SIAM?

Posted on July 18, 2017 by dick1stark

By Dick Stark Last week I attended an itSMF webinar, “Introducing SIAM (Service Integration and Management).” I tuned in because SIAM was new to me and I wanted to learn more. SIAM is an adaption of ITIL that focuses on … Continue reading →

Posted in Atlassian, BMC, Business Management, ITSM, Uncategorized | Tagged , , , , , | Leave a comment

Report from BMC Exchange Federal

Posted on June 20, 2017 by dick1stark

BMC’s annual Federal user group conference, Exchange, was held this on June 7 at the Marriott Wardman Park in Washington, DC. Attendance was up this year with more than 400 customers, partners, and BMC employees in attendance RightStar and BMC … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, ITSM, RightStar, Uncategorized | Tagged , , , | Leave a comment

IT Modernization with BMC’s MyIT

Posted on May 30, 2017 by dick1stark

By Dick Stark “People won’t hate government if it works and if it serves them well. Digitalization starts us down that path.” —Tony Scott, Former Federal Government CIO A week ago, RightStar went live with BMC’s MyIT Service Broker at … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, Remedy, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , | Leave a comment