Tag Archives: MyIT

Report from Engage 2015

Posted on September 16, 2015 by dick1stark

By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 15% with more than 2000 customers, partners, and BMC employees in attendance. Nancy Donnelly and I presented: Remedyforce, … Continue reading →

Posted in BMC, Digital Engerprise Management (DEM, ServiceNow | Tagged , , , , , , , , , | Leave a comment

BMC Innovation Day

Posted on August 26, 2015 by dick1stark

By Dick Stark Last week, I attended BMC’s Innovation Half-Day at the National Press Club in Washington, DC. This event provided insight and updates across BMC’s five pillars: ITSM, Workload Automation (Control-M), Datacenter Automation (BBSA), Cloud, and Service Assurance (TrueSight). … Continue reading →

Posted in Business Management, ITSM, Technology Trends | Tagged , , , , , | Leave a comment

Report from Remedy 9 User Group Meeting

Posted on August 13, 2015 by dick1stark

By Dick Stark Last Thursday, RightStar held its fourth annual Remedy User Group Meeting. Held at the GSA Regional Office Building in DC, bmc discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading →

Posted in BMC, Remedy, RightStar, ServiceNow | Tagged , , , , , | Leave a comment

Metrics Matter

Posted on June 1, 2015 by dick1stark

By Dick Stark If you want to find more oil, you drill more wells. If you want to secure more sales leads, you make more calls.  If you want to improve customer satisfaction and lower the overall cost of service … Continue reading →

Posted in Business Management, Technology Trends | Tagged , , , , , , | Leave a comment

Remedy Version 9: The Most Innovative ITSM Solution Available

Posted on May 18, 2015 by dick1stark

By Dick Stark On April 29, BMC held a Remedy Version 9 webinar for its customers, quickly maxing out the 500 WebEx attendee limit, forcing those (like me) not able to login to settle for the pre-recorded version.  On April … Continue reading →

Posted in Remedy, Technology Trends | Tagged , , , , , | Leave a comment

ServiceNow’s Knowledge 15 Event

Posted on April 26, 2015 by dick1stark

By Dick Stark This past week, ServiceNow held its annual Knowledge event, attracting more than 9000 attendees.  I tuned in to the live webcast, which was keynoted by ServiceNow CEO and President, Frank Slootman. What’s the next big thing?  The … Continue reading →

Posted in BMC, Remedy, ServiceNow | Tagged , , , , | Leave a comment

Report from BMC’s Exchange 15

Posted on March 29, 2015 by dick1stark

By Dick Stark BMC’s Exchange 15 held March 19, 2015 at the Mayflower Hotel in Washington DC. The event was well attended by more than 350 customers, prospects, and partners. Sessions throughout the day covered topics such as Cloud, ITSM, … Continue reading →

Posted in BMC, Business Management, Remedy, Technology Trends | Tagged , , , , , , , | Leave a comment

Survivors to Thrivers

Posted on February 11, 2015 by dick1stark

By Dick Stark In a recent IDC White Paper, “Moving Beyond the Costs and Risks of IT Friction,” analysts Joseph Pucciarelli et al., show that significantly reducing IT friction could drive a mind boggling $800 billion in net new GDP … Continue reading →

Posted in Business Management, RightStar, Technology Trends | Tagged , , , , , , | Leave a comment

Predictions for 2015: ITSM Disruptors

Posted on December 11, 2014 by dick1stark

By Dick Stark BMC’s Anthony Orr, and Pink Elephant’s George Spalding, presented a webinar last week, Predictions for 2015: ITSM Disruptors.  Their presentation although interesting, was somewhat disjointed with most of the time spent on stories about new technologies such as … Continue reading →

Posted in BMC, ITSM, Technology Trends, Uncategorized | Tagged , , , , , , , | 1 Comment

BMC, Still the Market Leader

Posted on November 16, 2014 by dick1stark

By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner.  However, the top spot now … Continue reading →

Posted in BMC, FootPrints, Remedy, ServiceNow | Tagged , , , , , , , , | Leave a comment