Category Archives: Remedy

BMC Remedy ITSM

Closed-Loop Change Management

Posted on October 9, 2015 by dick1stark

A much discussed topic at BMC Engage 2015 last month was Change Management, especially around automation and closure/change acceptance, also known as “closed-loop.” No surprise. Change Management is the most widely implemented process behind Incident Management, and BMC does closed … Continue reading →

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The ITSSM Gartner Magic Quadrant 2015 Edition

Posted on September 22, 2015 by dick1stark

By Dick Stark Many of you have already seen the August 26, 2015, Gartner Magic Quadrant for IT Service Support Management Tools. In this report, Remedy continues in IT’s holiest of holy places, the upper right corner. Last year’s report … Continue reading →

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Overcome ITSM Adoption Challenges

Posted on September 1, 2015 by dick1stark

By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading →

Posted in Business Management, FootPrints, ITIL, ITSM, Remedy, RemedyForce, RightStar, Technology Trends, Uncategorized | Tagged , , , , , , , , , | Leave a comment

RightStar Engage Presentation: Moving from Survivors to Thrivers

Posted on August 17, 2015 by dick1stark

By Dick Stark Nancy Donnelly and I will be joint speakers for a session at BMC Engage, BMC’s annual user conference to be held this year in Las Vegas, September 7-11. Our topic: Remedyforce, FootPrints and Remedy: Moving from Survivors … Continue reading →

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Report from Remedy 9 User Group Meeting

Posted on August 13, 2015 by dick1stark

By Dick Stark Last Thursday, RightStar held its fourth annual Remedy User Group Meeting. Held at the GSA Regional Office Building in DC, bmc discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading →

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Remedy Version 9: The Most Innovative ITSM Solution Available

Posted on May 18, 2015 by dick1stark

By Dick Stark On April 29, BMC held a Remedy Version 9 webinar for its customers, quickly maxing out the 500 WebEx attendee limit, forcing those (like me) not able to login to settle for the pre-recorded version.  On April … Continue reading →

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Baking SAM into Your ITSM Strategy

Posted on May 11, 2015 by dick1stark

By Dick Stark Last Wednesday, I hosted an Aspera webinar, “Baking SAM into Your ITSM Strategy.” Software License Management is a hot topic and Aspera offers purpose-built, advanced license optimization tools that go beyond traditional asset management functions.  Can you … Continue reading →

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ServiceNow’s Knowledge 15 Event

Posted on April 26, 2015 by dick1stark

By Dick Stark This past week, ServiceNow held its annual Knowledge event, attracting more than 9000 attendees.  I tuned in to the live webcast, which was keynoted by ServiceNow CEO and President, Frank Slootman. What’s the next big thing?  The … Continue reading →

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Report from BMC’s Exchange 15

Posted on March 29, 2015 by dick1stark

By Dick Stark BMC’s Exchange 15 held March 19, 2015 at the Mayflower Hotel in Washington DC. The event was well attended by more than 350 customers, prospects, and partners. Sessions throughout the day covered topics such as Cloud, ITSM, … Continue reading →

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LInking ITSM to Business Value and Maturity

Posted on March 16, 2015 by dick1stark

By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading →

Posted in Business Management, FootPrints, Remedy, RemedyForce | Tagged , , , , , , , | 1 Comment