Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

BMC FootPrints Asset Core vs. ADDM

Posted on March 31, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM).  When should we sell one over the other?  Or … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce, Technology Trends | Tagged , , , , , , , , | 3 Comments

Remedy and ADDM: Unbeatable Combination

Posted on March 23, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Discovery & Relationship Mapping with BMC ADDM.” ADDM is starting to heat up with more and more customers, not just implementing Remedy, but ADDM, due to the combined value that both … Continue reading →

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Has ITIL Lost its Mojo?

Posted on March 10, 2013 by dick1stark

By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group.  The topic: DOD IT Service Management Perspective. Kirk Holmes, itSMF founding member led the discussion with representatives from the US Navy, … Continue reading →

Posted in ITIL, ITSM | Tagged , , , , , , , | 2 Comments

Why Knowledge Management is Important to the Success of your Service Desk

Posted on March 5, 2013 by dick1stark

By Dick Stark Last Thursday I hosted a joint webinar with RightAnswers.  The topic: “Knowledge is Power, IT Knowledge Management for your BMC Service Desk.”  Surprisingly, Knowledge Management (KM) gets less than expected mindshare with most of the service desks … Continue reading →

Posted in Business Management, ITSM, RemedyForce | Tagged , , , , , , | 1 Comment

Unreasonable Customer Service

Posted on February 25, 2013 by dick1stark

By Dick Stark “I believe that the level of priority and the amount of passion and emphasis that must be put towards the customer experience must be, in a word, unreasonable.  It must be excessive.  It must go beyond the … Continue reading →

Posted in BMC, Business Management, RightStar | Tagged , , , , , , | 1 Comment

To Sell is Human

Posted on February 18, 2013 by dick1stark

By Dick Stark I finished Daniel Pink’s new book, To Sell is Hunan, right before our annual sales kick-off, as I was eager to report on any new information and to help jump start our sales team for 2013.  I’ve … Continue reading →

Posted in BMC, Business Management, FootPrints | Tagged , , , | Leave a comment

Service Catalogs and Customer Care

Posted on January 26, 2013 by dick1stark

By Dick Stark On Thursday we hosted a BMC FootPrints/Service Core Webinar for approximately 100 SDE, Remedy, FootPrints, and Track-It customers and prospects.  I pointed out the three key building blocks of any successful ITSM system: a finely tuned CMDB, Analytics … Continue reading →

Posted in BMC, FootPrints | Tagged , , , , , | 1 Comment

BMC FootPrints AssetCore: Best Value of any BMC Offering?

Posted on January 19, 2013 by dick1stark

By Dick Stark Last Friday, RightStar a RightStar senior FootPrints consultant led an internal discussion and demonstration of BMC’s FootPrints Asset Management offering, AssetCore.  RightStar has installed AssetCore for many customers, including Memphis City Public Schools (MCPS), BMC’s largest FootPrints/AssetCore … Continue reading →

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Why I’m Bullish on Remedyforce

Posted on January 14, 2013 by dick1stark

By Dick Stark On Tuesday, BMC held a webinar for its sales team and partners to announce that BMC had created a new division, headed by Matt Dircks, to focus solely on Remedyforce.  This is good news for RightStar as … Continue reading →

Posted in BMC, RemedyForce, Technology Trends | Tagged , , , , | 1 Comment

Your Top 10 Priorities for 2013

Posted on December 11, 2012 by dick1stark

By Dick Stark I’ve borrowed ten quotes from CIO Magazine’s President and CEO, Michael Friedenberg and applied them to the business service management and RightStar.  Let’s use them to think about your top ten priorities for 2013. 10. “The medium … Continue reading →

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