Why I’m Bullish on Remedyforce

By Dick Stark

On Tuesday, BMC held a webinar for its sales team and partners to announce that BMC had created a new division, headed by Matt Dircks, to focus solely on Remedyforce.  This is good news for RightStar as it reinforces the investment we’ve made in Remedyforce and provides a positive outlook moving forward.  Here is why I’m bullish about Remedyforce.

ScanStar for Remedyforce. Yesterday, Joe Fiorello and Brett Winston closed a significant ScanStar Remedyforce barcode scanning opportunity with Alexion Pharmaceuticals.  Alexion will use barcode scanners with ScanStar to reconcile and inventory their IT and some non-IT assets using the Remedyforce CMDB as the data repository.  Only RightStar can offer this capability to provide a “cradle to grave” asset management solution.

Separate Remedyforce BMC Division. By creating a separate division, BMC sends a strong message that BMC is really serious about Remedyforce.  And picking Matt Dircks, a former BMC FootPrints executive to head up the group, only reinforces that decision. During the Tuesday webinar, Matt made it clear that BMC was significantly investing in Remedyforce’s future.

RightStar is the #1 Remedyforce partner.  With more than 80 Remedyforce implementation under our belt, RightStar has more experience than anyone else, including BMC.

Force.com platform. Remedyforce is fueled by Salesforce.com’s force.com platform.  Not only does this give Remedyforce instant credibility, but it also opens up hundreds of potential add-on applications. (ServiceNow doesn’t have anything that can compete with Salesforce’s App Exchange.) Additionaly, RightStar has made a commitment to bring Collin Parker into Brett’s group to begin work on a purchasing application which RightStar can offer either standalone or in combination with our Remedyforce-ScanStar-Asset Management offering.

Remedyforce continues to improve. The Winter 13 release includes significant enhancements: 9 Pink ITIL certifications, a new Release Management Module, and integrations to AssetCore, BMC Server Automation (aka BladeLogic), EUEM, Dell KACE, and CTI.

As a result, the average customer size is increasing. For example, at a large enterprise customer, RightStar began with ADDM, and then BPPM, followed by ADDM.  Their next move? Not Remedy, but Remedyforce, which we are currently implementing. They made the move to Remedyforce because of the available integrations, and of course the perceived better value.

Like BMC, RightStar will continue to invest in Remedyforce. We’re looking for additional Remedyforce consultants and will aggressively market and develop our Remedyforce apps like ScanStar and our purchasing module. I’m bullish about Remedyforce and look for significant growth in 2013.

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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