Author Archives: dick1stark

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

Baking SAM into Your ITSM Strategy

Posted on May 11, 2015 by dick1stark

By Dick Stark Last Wednesday, I hosted an Aspera webinar, “Baking SAM into Your ITSM Strategy.” Software License Management is a hot topic and Aspera offers purpose-built, advanced license optimization tools that go beyond traditional asset management functions. Can you … Continue reading →

Posted in Business Management, Remedy, RightStar | Tagged ADDM, Aspera, Asset Core, Atrium, BCM, BMC, SAM, SLO, Software Asset Management, Software License Optimization | Leave a comment

ServiceNow’s Knowledge 15 Event

Posted on April 26, 2015 by dick1stark

By Dick Stark This past week, ServiceNow held its annual Knowledge event, attracting more than 9000 attendees. I tuned in to the live webcast, which was keynoted by ServiceNow CEO and President, Frank Slootman. What’s the next big thing? The … Continue reading →

Posted in BMC, Remedy, ServiceNow | Tagged BMC, MyIT, Remedyforce, ServiceNow, Smart IT | Leave a comment

Report from BMC’s Exchange 15

Posted on March 29, 2015 by dick1stark

By Dick Stark BMC’s Exchange 15 held March 19, 2015 at the Mayflower Hotel in Washington DC. The event was well attended by more than 350 customers, prospects, and partners. Sessions throughout the day covered topics such as Cloud, ITSM, … Continue reading →

Posted in BMC, Business Management, Remedy, Technology Trends | Tagged BMC Exchange 15, Cloud First, FedRamp, ITSM, MyIT, Performance and Availability, Remedy-onDemand, Smart IT | Leave a comment

LInking ITSM to Business Value and Maturity

Posted on March 16, 2015 by dick1stark

By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading →

Posted in Business Management, FootPrints, Remedy, RemedyForce | Tagged Business Value, FootPrints, Gartner, ITIL, ITSM, ITSMUF, Remedy, Remedyforce | 1 Comment

Remedyforce Winter 15 Update

Posted on February 24, 2015 by dick1stark

By Dick Stark On Thursday February 12, RightStar hosted a Webinar, “See What’s New in BMC Remedyforce Winter 15.” Remedyforce continues to improve and BMC is making it much easier and quicker for its customers to upgrade. Because of competition … Continue reading →

Posted in Business Management, RemedyForce | Tagged BMC, Chat, Remedy, Remedyforce, Remedyforce Chat, Remedyforce Winter 15 | Leave a comment

Survivors to Thrivers

Posted on February 11, 2015 by dick1stark

By Dick Stark In a recent IDC White Paper, “Moving Beyond the Costs and Risks of IT Friction,” analysts Joseph Pucciarelli et al., show that significantly reducing IT friction could drive a mind boggling $800 billion in net new GDP … Continue reading →

Posted in Business Management, RightStar, Technology Trends | Tagged BBSA, BMC Remedy, IDC, IT Friction, MyIT, Service Catalog, Smart IT | Leave a comment

Increasing Customer Value with ADDM v10.1

Posted on January 31, 2015 by dick1stark

By Dick Stark On Wednesday, RightStar and BMC presented an excellent webinar, “ADDM: What’s New v 10.1, How to Tame Your Discovery Data and Increase Your Value to the Business.” ADDM v10.1 was released late last year with several significant … Continue reading →

Posted in BMC, Technology Trends | Tagged ADDM, ADDM v10.1, big discovery, BMC, cmdb, Remedy, RightStar, SCCM, Storage Discovery | Leave a comment

Predictions for 2015: ITSM Disruptors

Posted on December 11, 2014 by dick1stark

By Dick Stark BMC’s Anthony Orr, and Pink Elephant’s George Spalding, presented a webinar last week, Predictions for 2015: ITSM Disruptors. Their presentation although interesting, was somewhat disjointed with most of the time spent on stories about new technologies such as … Continue reading →

Posted in BMC, ITSM, Technology Trends, Uncategorized | Tagged BYOA, BYOD, Internet of things, ITSM, MDM, MyIT, Remedy-onDemand, Remedyforce | 1 Comment

BMC, Still the Market Leader

Posted on November 16, 2014 by dick1stark

By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot now … Continue reading →

Posted in BMC, FootPrints, Remedy, ServiceNow | Tagged FootPrints, Gartner, ITSM University, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, State of the IT Service Management Market | Leave a comment

Don’t Install ITIL

Posted on October 27, 2014 by dick1stark

By Dick Stark RightStar held its third annual BMC Remedy User Group Meeting in Washington DC on Friday. It was a well-attended event, with most there to learn more about Smart IT and the new BMC. My job was to … Continue reading →

Posted in ITIL, ITSM | Tagged BMC Engage, change management, ITIL Maturity, ITIL Simualtion Training, Service Catalog | Leave a comment