Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

10 Ways to Get More from BMC Remedyforce

Posted on November 21, 2016 by dick1stark

By Dick Stark Last  Wednesday, RightStar hosted a Webinar, “10 Ways to Get More from BMC Remedyforce.” RightStar’s Remedyforce business, business is going strong and other new orders are on the way, with several similar orders forecasted to book by … Continue reading →

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The DevOps Handbook

Posted on November 8, 2016 by dick1stark

  By Dick Stark Remember the Phoenix Project? Well, good news, The DevOps Handbook is just out, a book by Gene Kim, Jez Humble, Patrick Debois, and John Willis. (Gene Kim was the lead author of the Phoenix Project.) Like … Continue reading →

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Digital Enterprise Management: Government in a Web-Driven World

Posted on October 24, 2016 by dick1stark

By Dick Stark On Thursday, October 20, RightStar and BMC sponsored a Breakfast briefing at the Willard: “Digital Enterprise Management: Government in a Web-Driven World.” The seminar featured a panel discussion of several government IT executives. Topics consisted of federal … Continue reading →

Posted in Digital Engerprise Management (DEM, RightStar, Technology Trends, Uncategorized | Tagged , , , | Leave a comment

Getting Dev and OPs Under One Roof with JSD

Posted on October 18, 2016 by dick1stark

By Dick Stark RightStar won the Atlassian “Rookie Partner of the Year Award,” on Monday, October 10, at the Atlassian Summit in San Jose, CA. Although most of our services involve Atlassian’s more traditional DevOps toolsets including JIRA Software, Confluence, … Continue reading →

Posted in Atlassian, DevOps, Digital Engerprise Management (DEM, RightStar, Uncategorized | Tagged , , , , | Leave a comment

Pledge 1%

Posted on September 26, 2016 by dick1stark

Do all the good you can At all the times you can By all the means you can To all the people you can In all the ways you can As long as ever you can In all the places … Continue reading →

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BMC, Coming on Strong

Posted on September 21, 2016 by dick1stark

By Dick Stark On August 24, 2016, Gartner released its Magic Quadrant for IT Service Support Management Tools. In this report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot still belongs … Continue reading →

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Report from Engage 2016

Posted on September 12, 2016 by dick1stark

By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. RightStar had good booth traffic, and … Continue reading →

Posted in DevOps, Digital Engerprise Management (DEM, ITSM, Remedy, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment

The Art of Business Value

Posted on August 15, 2016 by dick1stark

By Dick Stark Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development … Continue reading →

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BMC Discovery 11 and the New Federal DCOI

Posted on August 8, 2016 by dick1stark

By Dick Stark On Wednesday, RightStar presented a live webcast, “BMC Discovery 11 and the New Federal DCOI.” BMC, discussed some of the new features in Discovery 11 (formerly ADDM), and how to use Discovery to comply with the new … Continue reading →

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Remedyforce Summer 16 Update

Posted on July 27, 2016 by dick1stark

By Dick Stark Last Tuesday, RightStar hosted a Webinar, “What’s New in BMC Remedyforce Summer 16.” Remedyforce just keeps providing more value. One perfect example is that agentless discovery is now part of Remedyforce The new release of Remedyforce allows … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, ITSM, RemedyForce, RightStar, Uncategorized | Tagged , , , , , , | Leave a comment