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Tag Archives: ServiceNow
The “L” Word
By Dick Stark Every chance it gets, ServiceNow (SNOW) reminds BMC, HP, and CA customers, that they have legacy products from legacy IT firms, and that soon Remedy, or fill in the blank, will die an ugly death just like … Continue reading
The ITSSM Gartner Magic Quadrant 2015 Edition
By Dick Stark Many of you have already seen the August 26, 2015, Gartner Magic Quadrant for IT Service Support Management Tools. In this report, Remedy continues in IT’s holiest of holy places, the upper right corner. Last year’s report … Continue reading
Posted in Business Management, ITSM, Remedy, ServiceNow
Tagged BMC, FootPrints, Gartner, ITSSM Magic Quadrant, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, Smart Reporting
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Report from Engage 2015
By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 15% with more than 2000 customers, partners, and BMC employees in attendance. Nancy Donnelly and I presented: Remedyforce, … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, ServiceNow
Tagged BCM, BMC Client Management, Engage 15, ITSSM, MyIT, MyIT Service Broker, Remedyforce, ServiceNow, SNOW, TrueSight
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ServiceNow’s Knowledge 15 Event
By Dick Stark This past week, ServiceNow held its annual Knowledge event, attracting more than 9000 attendees. I tuned in to the live webcast, which was keynoted by ServiceNow CEO and President, Frank Slootman. What’s the next big thing? The … Continue reading
Posted in BMC, Remedy, ServiceNow
Tagged BMC, MyIT, Remedyforce, ServiceNow, Smart IT
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BMC, Still the Market Leader
By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot now … Continue reading
Posted in BMC, FootPrints, Remedy, ServiceNow
Tagged FootPrints, Gartner, ITSM University, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, State of the IT Service Management Market
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How to Decide Between BMC and ServiceNow
By Dick Stark On July 7, Gartner released a report entitled, “How to Decide Between BMC and ServiceNow for ITSM and Beyond.” The report reviewed current offerings from both as they apply to IT Service Support Management (ITSSM) and IT … Continue reading
Posted in BMC, Remedy, ServiceNow
Tagged BMC, Event Orchestrator, ITOM, ITSSM, Remedy, ServiceNow
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ServiceNow’s Entry into the ITOM Space
By Dick Stark ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems for $100 million cash. Neebula gives SNOW an ADDM like product offering with its Service Dependency … Continue reading
Posted in BMC, ServiceNow
Tagged BMC, FootPrints, Neebula, Remedy, Remedyforce, RightStar, ServiceNow
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Remedyforce: Driving Greater Cost Efficiency
By Dick Stark I’ve been in the ITSM business since co-founding Evergreen Systems in 1997. Back then, Evergreen sold and supported a mid-market toolset, DP Umbrella, which eventually begat McAfee Help Desk which begat Magic, which finally became BMC Service … Continue reading
Posted in ITSM, RemedyForce, Technology Trends
Tagged BMC, Cherwell, Easy Vista, ITSM, ITSM Toolset, Remedy, Remedyforce, RightStar, SaaS ITSM, ServiceNow
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New Optimism for the ITSM Space
“A rising tide lifts all the boats. And a partnership, by definition, serves both parties…” —-John F. Kennedy By Dick Stark I have three good reasons why I’m more optimistic about the ITSM space than ever before.: (1) BMC is … Continue reading
Posted in BMC, Business Management, ITSM, RightStar
Tagged BMC, Bunchball, FootPrints v12, MyIT, Remedy, Remedyforce, Remedyforce Winter 14, RightStar, ServiceNow
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ServiceNow: No Real Competition?
By Dick Stark “Our customers are actually frustrated because it’s tough to negotiate with a vendor who doesn’t have much competition” — ServiceNow CEO Frank Slootman, reported in The Street, August 2, 2013 ServiceNow (SNOW) is on a roll and … Continue reading
Posted in BMC, ITSM, Remedy, RemedyForce, Technology Trends
Tagged BMC, Remedy, Remedyforce, ServiceNow
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