Tag Archives: Remedyforce

No More Boring IT

Posted on February 5, 2014 by dick1stark

By Dick Stark RightStar’s Dan Wilson held a Google Meetup at RightStar last Wednesday to introduce his group to ITIL.  In case you don’t know, a Google Meetup is a way like-minded individuals can come together in person to discuss … Continue reading →

Posted in Business Management, ITIL, ITSM | Tagged , , , , , | 1 Comment

Living the Dreamforce 2013

Posted on November 23, 2013 by dick1stark

By Dick Stark I virtually attended several of the Dreamforce keynotes held this week in San Francisco.  Hard to believe but this year’s Dreamforce had 135,000 attendees, making it the largest software conference in the world. Salesforce is now 15 … Continue reading →

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ITIL: A Four-Letter Word?

Posted on October 28, 2013 by dick1stark

By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading →

Posted in ITIL, ITSM, Technology Trends | Tagged , , , , , , , | 1 Comment

ServiceNow: No Real Competition?

Posted on September 10, 2013 by dick1stark

By Dick Stark “Our customers are actually frustrated because it’s tough to negotiate with a vendor who doesn’t have much competition” — ServiceNow CEO Frank Slootman, reported in The Street, August 2, 2013 ServiceNow (SNOW) is on a roll and … Continue reading →

Posted in BMC, ITSM, Remedy, RemedyForce, Technology Trends | Tagged , , , | 2 Comments

IT Service Management in the Cloud

Posted on July 1, 2013 by dick1stark

By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group.  The topic: IT Service Management in the Cloud. Paul Alberti, from FEMA’s Office of the CIO, led  the discussion with representatives … Continue reading →

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RightStar’s New FootPrints MSP Offering

Posted on June 10, 2013 by dick1stark

By Dick Stark RightStar has officially enter the Managed Service Provider (MSP) business, offering FootPrints in a managed service, or hosted model, rather than on the customer’s own premises. Why would a customer do this, rather than move to a … Continue reading →

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ScanStar Breaks New Ground

Posted on May 20, 2013 by dick1stark

By Brett Winston Q. What new barcode solution offers an innovative and cost effective way for FootPrints and Remedyforce users to receive, inventory, and reconcile discoverable and non-discoverable configuration items? A. ScanStar, RightStar’s second-generation barcode product for the BMC SMB … Continue reading →

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I’m All-In!

Posted on April 28, 2013 by dick1stark

By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce | Tagged , , , , , , | 1 Comment

Connect to Your Customers in a Whole New Way

Posted on April 9, 2013 by dick1stark

By Dick Stark Last week, I attended a salesforce seminar in Washington DC, Connect to Your Customers in a Whole New Way.  The keynote speaker was  Mark Benioff, Chairman and CEO, salesforce.com. It was a standing room only affair– think … Continue reading →

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BMC FootPrints Asset Core vs. ADDM

Posted on March 31, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM).  When should we sell one over the other?  Or … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce, Technology Trends | Tagged , , , , , , , , | 3 Comments