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Tag Archives: Remedyforce
Report from Engage 2015
By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 15% with more than 2000 customers, partners, and BMC employees in attendance. Nancy Donnelly and I presented: Remedyforce, … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, ServiceNow
Tagged BCM, BMC Client Management, Engage 15, ITSSM, MyIT, MyIT Service Broker, Remedyforce, ServiceNow, SNOW, TrueSight
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Overcome ITSM Adoption Challenges
By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading
RightStar Engage Presentation: Moving from Survivors to Thrivers
By Dick Stark Nancy Donnelly and I will be joint speakers for a session at BMC Engage, BMC’s annual user conference to be held this year in Las Vegas, September 7-11. Our topic: Remedyforce, FootPrints and Remedy: Moving from Survivors … Continue reading
Posted in Business Management, ITSM, Remedy
Tagged BMC, BMC Engage 2015, Engage, FootPrints, Remedy, Remedyforce
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Rogue ITSM?
By Dick Stark For the past twelve years, RightStar has sold ITSM solutions primarily into centralized IT Departments. These organizations have come to rely on ITSM toolsets such as Remedy, Remdyforce, or FootPrints to deliver technology services in a centralized … Continue reading
Posted in Business Management, DevOps, Technology Trends
Tagged Atlassian, FootPrints, ITSM, JIRA, Remedy, Remedyforce
1 Comment
What is the Future of ITSM?
By Dick Stark In April, EMA, an IT consulting firm, released a study, “What Is the Future of IT Service Management? Since the answer to this question is important to RightStar, I downloaded a copy. EMA surveyed 270 organizations with … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Atlassian, BMC, EMA, FootPrints, ITIL, ITSM, JIRA, NYSE Outage, Remedy, Remedyforce, United Airlines Outage
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Remedyforce Spring 15 Update
By Dick Stark On Thursday, RightStar hosted a RightStar webinar, “See What’s New in BMC Remedyforce Spring 15.” Remedyforce continues to improve and BMC is making it much easier and quicker for its customers to upgrade. Because of competition Remedyforce … Continue reading
Posted in BMC, ITSM, RemedyForce
Tagged cmdb, Remedyforce, Remedyforce Spring 15, SRD
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Metrics Matter
By Dick Stark If you want to find more oil, you drill more wells. If you want to secure more sales leads, you make more calls. If you want to improve customer satisfaction and lower the overall cost of service … Continue reading
Posted in Business Management, Technology Trends
Tagged FootPrints, KPI, MyIT, Remedyforce, Service Core, service management, Smart IT
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ServiceNow’s Knowledge 15 Event
By Dick Stark This past week, ServiceNow held its annual Knowledge event, attracting more than 9000 attendees. I tuned in to the live webcast, which was keynoted by ServiceNow CEO and President, Frank Slootman. What’s the next big thing? The … Continue reading
Posted in BMC, Remedy, ServiceNow
Tagged BMC, MyIT, Remedyforce, ServiceNow, Smart IT
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LInking ITSM to Business Value and Maturity
By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading
Posted in Business Management, FootPrints, Remedy, RemedyForce
Tagged Business Value, FootPrints, Gartner, ITIL, ITSM, ITSMUF, Remedy, Remedyforce
1 Comment
Remedyforce Winter 15 Update
By Dick Stark On Thursday February 12, RightStar hosted a Webinar, “See What’s New in BMC Remedyforce Winter 15.” Remedyforce continues to improve and BMC is making it much easier and quicker for its customers to upgrade. Because of competition … Continue reading
Posted in Business Management, RemedyForce
Tagged BMC, Chat, Remedy, Remedyforce, Remedyforce Chat, Remedyforce Winter 15
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