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Tag Archives: Remedy
2014 BMC Partner Forum Summary
By Dick Stark I attended BMC’s Partner Forum last week in Houston. It was an upbeat event as BMC continues to perform very well and is starting to make significant ITSM product improvements in its fight against ServiceNow. What follows … Continue reading
Remedyforce: Driving Greater Cost Efficiency
By Dick Stark I’ve been in the ITSM business since co-founding Evergreen Systems in 1997. Back then, Evergreen sold and supported a mid-market toolset, DP Umbrella, which eventually begat McAfee Help Desk which begat Magic, which finally became BMC Service … Continue reading
Posted in ITSM, RemedyForce, Technology Trends
Tagged BMC, Cherwell, Easy Vista, ITSM, ITSM Toolset, Remedy, Remedyforce, RightStar, SaaS ITSM, ServiceNow
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Making Masterful Presentations
By Dick Stark Excellent presentation skills are essential for almost all of us. Whether you are in Sales or Operations, a single presentation may determine whether or not your organization wins a new job, or whether you kick off a … Continue reading
Posted in Business Management, ITSM, Technology Trends
Tagged BMC, ITSM, Mandel Training, Remedy, Remedy upgrade, RightStar, SCIPAB
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New Optimism for the ITSM Space
“A rising tide lifts all the boats. And a partnership, by definition, serves both parties…” —-John F. Kennedy By Dick Stark I have three good reasons why I’m more optimistic about the ITSM space than ever before.: (1) BMC is … Continue reading
Posted in BMC, Business Management, ITSM, RightStar
Tagged BMC, Bunchball, FootPrints v12, MyIT, Remedy, Remedyforce, Remedyforce Winter 14, RightStar, ServiceNow
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The Great Debate: SaaS vs. On-Premise
By Dick Stark RightStar’s eighth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd. Stewart Ainsworth, CTO of BMC Federal moderated a panel discussion on SaaS vs. On-Premise, BMC’s Carrie Anne Mosley, … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, FedRamp, FootPrints, ITSM, On-Premise, Remedy, Remedyforce, RightStar, SaaS, Service Core
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The Hunt for the Coveted “New Logo”
By Dick Stark People want to be told what to do so badly that they will listen to anyone. The day you sign a client is the day you start losing one. –Don Draper, Mad Men BMC wants its … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Apollo 13 simulation, Asset Core, BMC, FootPrints, ITIL, Mad Men, Remedy, Remedyforce
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Remedy vs. Remedy-onDemand
By Dick Stark I excerpted the following from a government proposal we submitted that required a comparison between Remedy and Remedy OnDemand. The answer might surprise you… To excel at BSM, Big Government Agency (BGA) must rely heavily on out-of-the-box … Continue reading
Posted in BMC, ITSM, Remedy
Tagged BMC, BSM, ITSM, Remedy, Remedy-onDemand, SaaS ITSM
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Report from the Pink 14 Launch Site
By Dick Stark The 19th annual Pink Elephant Conference, held February 16 to19 in Las Vega, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged Anthony Orr, BMC, Chris Hadfield, cmdb, David Cannon, ITIL, Pink, Pink 14, Problem-Solving, Remedy, Service Catalog
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Report from BMC’s Exchange
By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, BMC Exchange, ITIL, ITSM, MyIT, Paul Avenant, Remedy, Remedyforce
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ITIL: A Four-Letter Word?
By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading
Posted in ITIL, ITSM, Technology Trends
Tagged BMC, Gartner, help desk, ITIL, ITIL Maturity, ITSM, Remedy, Remedyforce
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