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Category Archives: Technology Trends
Metrics Matter
By Dick Stark If you want to find more oil, you drill more wells. If you want to secure more sales leads, you make more calls. If you want to improve customer satisfaction and lower the overall cost of service … Continue reading
Posted in Business Management, Technology Trends
Tagged FootPrints, KPI, MyIT, Remedyforce, Service Core, service management, Smart IT
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Remedy Version 9: The Most Innovative ITSM Solution Available
By Dick Stark On April 29, BMC held a Remedy Version 9 webinar for its customers, quickly maxing out the 500 WebEx attendee limit, forcing those (like me) not able to login to settle for the pre-recorded version. On April … Continue reading
Posted in Remedy, Technology Trends
Tagged BMC, MyIT, Remedy, Remedy 9, Smart IT, Smart Reporting
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Baking SAM into Your ITSM Strategy
By Dick Stark Last Wednesday, I hosted an Aspera webinar, “Baking SAM into Your ITSM Strategy.” Software License Management is a hot topic and Aspera offers purpose-built, advanced license optimization tools that go beyond traditional asset management functions. Can you … Continue reading
Posted in Business Management, Remedy, RightStar
Tagged ADDM, Aspera, Asset Core, Atrium, BCM, BMC, SAM, SLO, Software Asset Management, Software License Optimization
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ServiceNow’s Knowledge 15 Event
By Dick Stark This past week, ServiceNow held its annual Knowledge event, attracting more than 9000 attendees. I tuned in to the live webcast, which was keynoted by ServiceNow CEO and President, Frank Slootman. What’s the next big thing? The … Continue reading
Posted in BMC, Remedy, ServiceNow
Tagged BMC, MyIT, Remedyforce, ServiceNow, Smart IT
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Report from BMC’s Exchange 15
By Dick Stark BMC’s Exchange 15 held March 19, 2015 at the Mayflower Hotel in Washington DC. The event was well attended by more than 350 customers, prospects, and partners. Sessions throughout the day covered topics such as Cloud, ITSM, … Continue reading
Posted in BMC, Business Management, Remedy, Technology Trends
Tagged BMC Exchange 15, Cloud First, FedRamp, ITSM, MyIT, Performance and Availability, Remedy-onDemand, Smart IT
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LInking ITSM to Business Value and Maturity
By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading
Posted in Business Management, FootPrints, Remedy, RemedyForce
Tagged Business Value, FootPrints, Gartner, ITIL, ITSM, ITSMUF, Remedy, Remedyforce
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Remedyforce Winter 15 Update
By Dick Stark On Thursday February 12, RightStar hosted a Webinar, “See What’s New in BMC Remedyforce Winter 15.” Remedyforce continues to improve and BMC is making it much easier and quicker for its customers to upgrade. Because of competition … Continue reading
Posted in Business Management, RemedyForce
Tagged BMC, Chat, Remedy, Remedyforce, Remedyforce Chat, Remedyforce Winter 15
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Survivors to Thrivers
By Dick Stark In a recent IDC White Paper, “Moving Beyond the Costs and Risks of IT Friction,” analysts Joseph Pucciarelli et al., show that significantly reducing IT friction could drive a mind boggling $800 billion in net new GDP … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged BBSA, BMC Remedy, IDC, IT Friction, MyIT, Service Catalog, Smart IT
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Increasing Customer Value with ADDM v10.1
By Dick Stark On Wednesday, RightStar and BMC presented an excellent webinar, “ADDM: What’s New v 10.1, How to Tame Your Discovery Data and Increase Your Value to the Business.” ADDM v10.1 was released late last year with several significant … Continue reading
Posted in BMC, Technology Trends
Tagged ADDM, ADDM v10.1, big discovery, BMC, cmdb, Remedy, RightStar, SCCM, Storage Discovery
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Predictions for 2015: ITSM Disruptors
By Dick Stark BMC’s Anthony Orr, and Pink Elephant’s George Spalding, presented a webinar last week, Predictions for 2015: ITSM Disruptors. Their presentation although interesting, was somewhat disjointed with most of the time spent on stories about new technologies such as … Continue reading
Posted in BMC, ITSM, Technology Trends, Uncategorized
Tagged BYOA, BYOD, Internet of things, ITSM, MDM, MyIT, Remedy-onDemand, Remedyforce
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Dick Stark's Blog 