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Category Archives: ITSM
IT Service Management in the Cloud
By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: IT Service Management in the Cloud. Paul Alberti, from FEMA’s Office of the CIO, led the discussion with representatives … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, Cherwell, FootPrints, ITSM, Remedy, Remedyforce, ServiceNow
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RightStar’s Practical Remedy Exam
By Dick Stark We attended an “orals” this week held at a local government agency. We teamed with an 8(a) company to compete for Remedy implementation and consulting work for this very large Remedy account. The oral competition included a … Continue reading
RightStar’s New FootPrints MSP Offering
By Dick Stark RightStar has officially enter the Managed Service Provider (MSP) business, offering FootPrints in a managed service, or hosted model, rather than on the customer’s own premises. Why would a customer do this, rather than move to a … Continue reading
Posted in BMC, FootPrints, RightStar
Tagged AssetCore, BMC, FootPrints, Managed Service Provider, MSP, Rackspace, Remedyforce, SaaS, ServiceCore
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The New Digital Age
By Dick Stark “I just want to say one word to you. Just one word: Plastics.” –Career advice given to Dustin Hoffman in the movie, “The Graduate” If Ben Braddock (played by Dustin Hoffman) were to graduate in 2013 instead … Continue reading
Posted in BMC, Technology Trends
Tagged Big Data, crowd-sourcing, Eric Schmidt, Jared Cohen, knowledge management, MyIT, service management
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I’m All-In!
By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged BMC, BSM, FootPrints, ITSM, Remedy, Remedyforce, Tucker Carlson
1 Comment
MyIT: Empowering Your End-Users
By Dick Stark “I’d rather not try our help desk. I can get what I want from Google.” Sound familiar? A customer confided this to me after attempting to access her service desk’s automated knowledge base. Oftentimes, the experience that … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged BMC, iPad app, iPhone app, ITSM, MyIT, Remedy, service desk end-user experience
1 Comment
Connect to Your Customers in a Whole New Way
By Dick Stark Last week, I attended a salesforce seminar in Washington DC, Connect to Your Customers in a Whole New Way. The keynote speaker was Mark Benioff, Chairman and CEO, salesforce.com. It was a standing room only affair– think … Continue reading
Posted in BMC, Business Management, RemedyForce
Tagged BMC, Remedyforce, salesforce, salesforce.com, service cloud
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BMC FootPrints Asset Core vs. ADDM
By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM). When should we sell one over the other? Or … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce, Technology Trends
Tagged ADDM, Asset Core, Atrium CMDB, BMC, cmdb, FootPrints, Remedy, Remedyforce, ServiceCore
3 Comments
Remedy and ADDM: Unbeatable Combination
By Dick Stark On Wednesday, RightStar presented a webinar, “Discovery & Relationship Mapping with BMC ADDM.” ADDM is starting to heat up with more and more customers, not just implementing Remedy, but ADDM, due to the combined value that both … Continue reading
Posted in BMC, ITSM, Remedy, Technology Trends
Tagged ADDM, Application Mapping, Atrium, BMC, cmdb, Dependency Mapping, ITSM, Remedy
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Has ITIL Lost its Mojo?
By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: DOD IT Service Management Perspective. Kirk Holmes, itSMF founding member led the discussion with representatives from the US Navy, … Continue reading
Posted in ITIL, ITSM
Tagged cmdb, ITIL, ITIL Maturity, ITSM, itSMF, Process Improvement, Service Catalog, service desk
2 Comments
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