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Category Archives: ITSM
The Martian
By Dick Stark When I kicked off our Apollo 13 simulation session last Friday, I mentioned that I was just finishing a new book by Andy Weir, The Martian, in which an Astronaut is accidently left behind on Mars to … Continue reading
Report from the Pink 14 Launch Site
By Dick Stark The 19th annual Pink Elephant Conference, held February 16 to19 in Las Vega, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged Anthony Orr, BMC, Chris Hadfield, cmdb, David Cannon, ITIL, Pink, Pink 14, Problem-Solving, Remedy, Service Catalog
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Report from BMC’s Exchange
By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, BMC Exchange, ITIL, ITSM, MyIT, Paul Avenant, Remedy, Remedyforce
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No More Boring IT
By Dick Stark RightStar’s Dan Wilson held a Google Meetup at RightStar last Wednesday to introduce his group to ITIL. In case you don’t know, a Google Meetup is a way like-minded individuals can come together in person to discuss … Continue reading
Posted in Business Management, ITIL, ITSM
Tagged good practices, ITIL, ITIL Simualtion Training, ITIL Training, Meetups, Remedyforce
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Living the Dreamforce 2013
By Dick Stark I virtually attended several of the Dreamforce keynotes held this week in San Francisco. Hard to believe but this year’s Dreamforce had 135,000 attendees, making it the largest software conference in the world. Salesforce is now 15 … Continue reading
Posted in BMC, RemedyForce
Tagged BMC, Dreamforce, force.com, Remedyforce, salesforce, service cloud
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ITSM Project Lessons from Obamacare’s Failure to Launch
By Dick Stark CGI Federal recently found itself in a place most companies hope they never appear: the front page of the Washington Post. In that article, senior VP Cheryl Campbell pointed fingers saying that CGI gave the government ample … Continue reading
Posted in Business Management, ITSM, RightStar
Tagged Asset Core, CGI Federal, ITSM, Obamacare, Project Management
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ITIL: A Four-Letter Word?
By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading
Posted in ITIL, ITSM, Technology Trends
Tagged BMC, Gartner, help desk, ITIL, ITIL Maturity, ITSM, Remedy, Remedyforce
1 Comment
Gartner’s Top Ten for 2013: How Do They Apply to ITSM?
By Dick Stark Since RightStar supports many mid-size customers, I attended Midsize Enterprise Summit this week held in Phoenix. More than 200 CIO’s from mid-market firms also attended this event. (In case you’re wondering, Gartner defines an average mid-market firm … Continue reading
ServiceNow: No Real Competition?
By Dick Stark “Our customers are actually frustrated because it’s tough to negotiate with a vendor who doesn’t have much competition” — ServiceNow CEO Frank Slootman, reported in The Street, August 2, 2013 ServiceNow (SNOW) is on a roll and … Continue reading
Posted in BMC, ITSM, Remedy, RemedyForce, Technology Trends
Tagged BMC, Remedy, Remedyforce, ServiceNow
2 Comments
Simplify, Standardize, and Automate
“Change is inevitable—except from a vending machine. –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify, standardize, and automate in order to reduce overall costs. Indeed, at the BMC … Continue reading
Posted in Business Management, ITSM, RightStar
Tagged BBSA, BladeLogic Server Automation, BMC, change management, Configuration Management, ITIL, ITSM, MyIT, virtualization
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