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Category Archives: Digital Engerprise Management (DEM
What’s New in Remedy 9.1
By Dick Stark In last week’s Weekly Star, I discussed BMC’s Innovation Suite, which is now available for partners and developers. Well, this week, RightStar held a What’s new in Remedy version 9.1, webinar led by Peter Adams, BMC Director … Continue reading
BMC’s Innovation Suite
By Dick Stark BMC held a webinar this past Wednesday to provide an update on its new Innovation Suite, which is now available for partners and developers. Innovation Suite allows partners to create modern applications and publish them in the … Continue reading
Posted in BMC, Digital Engerprise Management (DEM, RightStar, Uncategorized
Tagged BMC, BMC MarketPlace, Innovation Suite, ServiceNow
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How to Improve Your Golf Game, or Anything Else Using DevOps Principles
By Dick Stark Recently RightStar presented a webinar, “How to Improve Your ITSM Processes in a DevOps World.” According to our presentor, and with apologies to Mark Twain, the reports of ITIL’s death are greatly exaggerated. ITIL is NOT dead … Continue reading
Posted in DevOps, Digital Engerprise Management (DEM, ITIL, Technology Trends, Uncategorized
Tagged Agile Development, Agile IT, DevOps, DSM, ITIL, ITSM, ITSM Processes
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Atlassian at Pink17: The New Shape of IT
By Dick Stark The 21st annual Pink Elephant Conference, held February 19 to23 in Las Vegas, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading
Posted in Atlassian, BMC, DevOps, Digital Engerprise Management (DEM, RightStar, Uncategorized
Tagged Atlassian, DevOps, MyIT Service Broker, pink 17
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BMC DSM 2017 Update
By Dick Stark BMC recently held two webinars. The first, BMC Client Management Integration with MyIT and Smart IT, and the second, Digital Service Management (DSM) given by Nayaki Nayyar, President, DSM at BMC. Both provided an excellent update of … Continue reading
The DevOps Handbook, Part 2
By Dick Stark Two weeks ago I looked at the DevOps Handbook, Part 1, which discusses the three main principles that form the foundation for DevOps organizations. Part 2 is all about how to start a DevOps movement within an … Continue reading
The DevOps Handbook, Part 1
By Dick Stark Last November, the DevOps Handbook, was released with much fanfare and excitement. Authored by Gene Kim, et.al., the book is about “how to create world class agility, reliability, and security in technology organizations.” Since this is what … Continue reading
Every Customer a Reference
By Dick Stark “The function of a business is to get and keep customers.” –Dr. Ted Levitt, Harvard Business School Thanks to social media and on-line business/retail evaluation and ratings sites, companies now compete on a completely different level than … Continue reading
Digital Enterprise Management: Government in a Web-Driven World
By Dick Stark On Thursday, October 20, RightStar and BMC sponsored a Breakfast briefing at the Willard: “Digital Enterprise Management: Government in a Web-Driven World.” The seminar featured a panel discussion of several government IT executives. Topics consisted of federal … Continue reading
Getting Dev and OPs Under One Roof with JSD
By Dick Stark RightStar won the Atlassian “Rookie Partner of the Year Award,” on Monday, October 10, at the Atlassian Summit in San Jose, CA. Although most of our services involve Atlassian’s more traditional DevOps toolsets including JIRA Software, Confluence, … Continue reading
Posted in Atlassian, DevOps, Digital Engerprise Management (DEM, RightStar, Uncategorized
Tagged Agile, DevOps, JIRA, JIRA Service Desk, JSD
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