Author Archives: dick1stark

Unknown's avatar

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

New ScanStar is On a Roll

Posted on March 11, 2019 by dick1stark

By Dick Stark Last week we received an order from a state agency for Jira Core, Jira Service Desk, Confluence, Insight, implementation services and ScanStar. It was the culmination of a sales process that included a RightStar advisory assessment to … Continue reading →

Posted in Atlassian, BMC, Business Management, FootPrints, Remedy, RemedyForce, RightStar, ScanStar, Uncategorized | Tagged , , , , , , , , | Leave a comment

ITIL 4: Ready to Launch

Posted on February 19, 2019 by dick1stark

By Dick Stark Last week I set in on a webinar presented by ITpreneurs and AXELOS that described the ITIL 4 upcoming launch, and its new courseware and curriculum. AXELOS is the organization responsible for developing and enhancing the ITIL … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, ITIL, ITSM, Uncategorized | Tagged , , , , , , , , | Leave a comment

What is the Future of On-Premise Software?

Posted on February 7, 2019 by dick1stark

By Dick Stark On January 15, Netflix quietly announced a price increase by an average of 13 to 18 percent. With 58 million US subscribers, that works out to an additional $1.4B yearly revenue increase. How elastic is this type … Continue reading →

Posted in BMC, Business Management, ServiceNow, Uncategorized | Tagged , , , , , | Leave a comment

This Year’s High-Tech Prayer Breakfast

Posted on December 10, 2018 by dick1stark

By Dick Stark I bought a full table at the High-Tech Prayer Break-fast held this past Wednesday at the Ritz Carlton in Tysons Corner.  This is an amazing annual event with more than 800 attendees. The speakers this year were … Continue reading →

Posted in Business Management, Technology Trends, Uncategorized | Tagged , , , | Leave a comment

Is Agile ITIL an Oxymoron?

Posted on November 21, 2018 by dick1stark

By Dick Stark Last month, BMCer, Cheng Dong Zhao wrote a blog article,“Will ITIL Die or be reborn in the DevOps Era?” The world is becoming more and more Agile, and BMC is finally starting to focus on DevOps, or … Continue reading →

Posted in BMC, Business Management, DevOps, ITIL, Uncategorized | Tagged , , , , | Leave a comment

Does an ITIL Process Assessment Matter?

Posted on November 16, 2018 by dick1stark

By Dick Stark This week, RightStar finished up an ITIL process Assessment for a RightStar customer. To win this business, we beat two formidable ITSM consultancies in the ITIL space. Of course, this customer, like a lot of our customers, … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, ITIL, ITSM, RightStar, ServiceNow, Technology Trends, Uncategorized | Tagged , , , , , , | Leave a comment

Report from SMAC 2018

Posted on November 7, 2018 by dick1stark

By Dick Stark Last week, RightStar attended and helped sponsor, the Service Management and Automation Conference (SMAC) in Las Vegas. (When BMC moved from its Engage annual user group conference, to regional Exchange one-day conferences, this created an opportunity for … Continue reading →

Posted in BMC, Business Management, Digital Engerprise Management (DEM, Remedy, RightStar, Uncategorized | Tagged , , , , , , , | Leave a comment

Report from BMC Exchange NY

Posted on October 29, 2018 by dick1stark

By Dick Stark BMC’s New York Exchange, was held October 18 near Times Center in New York City.  Turnout was excellent with more than 400 customers, partners, and BMC employees in attendance. During the chatbot session, RightStar received praise from … Continue reading →

Posted in Business Management, Digital Engerprise Management (DEM, ITSM, Remedy, Uncategorized | Tagged , , , , | Leave a comment

Five Questions About Productivity in Government

Posted on September 11, 2018 by dick1stark

By Dick Stark Last Friday, I was interviewed by the Federal marketing firm GovLoop, that is putting together a productivity guide, (think multi-page illustrated handout for a Federal IT audience). Sponsored by Atlassian and Carahsoft, the guide examines the tools and strategies … Continue reading →

Posted in Atlassian, DevOps, Technology Trends, Uncategorized | Tagged , , , , , , , | Leave a comment

Five Strategies to Help You Improve Your DevOps Culture

Posted on August 28, 2018 by dick1stark

By Dick Stark Last week, RightStar’s senior DevOps PM delivered an excellent webinar with all new content: “Five Strategies to Help You Improve Your DevOps Culture.” The webinar covered key cultural values that organizations need to implement DevOps. What follows … Continue reading →

Posted in DevOps, Uncategorized | Leave a comment