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Tag Archives: RightStar
ServiceNow’s Entry into the ITOM Space
By Dick Stark ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems for $100 million cash. Neebula gives SNOW an ADDM like product offering with its Service Dependency … Continue reading
Posted in BMC, ServiceNow
Tagged BMC, FootPrints, Neebula, Remedy, Remedyforce, RightStar, ServiceNow
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RightStar is the Value
By Dick Stark “The value used to be in the products and services. With products and services commoditized, the seller becomes the value. This is a massive shift.” —Mike Schultz and John Doerr, Insight Selling How does RightStar show value? … Continue reading
Posted in BMC, ITSM, RightStar
Tagged BMC, Forrester, Insight Selling, ITSM, Remedy upgrade consultation, RightStar
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Remedyforce: Driving Greater Cost Efficiency
By Dick Stark I’ve been in the ITSM business since co-founding Evergreen Systems in 1997. Back then, Evergreen sold and supported a mid-market toolset, DP Umbrella, which eventually begat McAfee Help Desk which begat Magic, which finally became BMC Service … Continue reading
Posted in ITSM, RemedyForce, Technology Trends
Tagged BMC, Cherwell, Easy Vista, ITSM, ITSM Toolset, Remedy, Remedyforce, RightStar, SaaS ITSM, ServiceNow
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Why FootPrints v12 Will be a Real Hit
By Dick Stark Last Thursday RightStar hosted a BMC Foot-Prints/Service Core v12 Webinar for a large group of SDE, Remedy, FootPrints, and Track-It customers and prospects. One of the participants emailed, “I’m loving the Footprints 12 demo. Thoroughly impressed! You … Continue reading
Posted in BMC, FootPrints, ITSM
Tagged Asset Core, BMC, FootPrints, FootPrints v12, ITSM Toolset, RightStar, Service Core
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Making Masterful Presentations
By Dick Stark Excellent presentation skills are essential for almost all of us. Whether you are in Sales or Operations, a single presentation may determine whether or not your organization wins a new job, or whether you kick off a … Continue reading
Posted in Business Management, ITSM, Technology Trends
Tagged BMC, ITSM, Mandel Training, Remedy, Remedy upgrade, RightStar, SCIPAB
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New Optimism for the ITSM Space
“A rising tide lifts all the boats. And a partnership, by definition, serves both parties…” —-John F. Kennedy By Dick Stark I have three good reasons why I’m more optimistic about the ITSM space than ever before.: (1) BMC is … Continue reading
Posted in BMC, Business Management, ITSM, RightStar
Tagged BMC, Bunchball, FootPrints v12, MyIT, Remedy, Remedyforce, Remedyforce Winter 14, RightStar, ServiceNow
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The Great Debate: SaaS vs. On-Premise
By Dick Stark RightStar’s eighth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd. Stewart Ainsworth, CTO of BMC Federal moderated a panel discussion on SaaS vs. On-Premise, BMC’s Carrie Anne Mosley, … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, FedRamp, FootPrints, ITSM, On-Premise, Remedy, Remedyforce, RightStar, SaaS, Service Core
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Character + Competence = Trust
By Dick Stark I just read an incredible story in Sports Illustrated by Chris Ballard, about a high school basketball team in San Jose, California. In the fall of 2011 and fed up with his team’s poor attitude, Coach Mike … Continue reading
Posted in Business Management, RightStar
Tagged BMC, Business Ethics, ITSM, RightStar, RightStar Mission
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The Martian
By Dick Stark When I kicked off our Apollo 13 simulation session last Friday, I mentioned that I was just finishing a new book by Andy Weir, The Martian, in which an Astronaut is accidently left behind on Mars to … Continue reading
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