Tag Archives: ITSM

Report from BMC’s Exchange 15

Posted on March 29, 2015 by dick1stark

By Dick Stark BMC’s Exchange 15 held March 19, 2015 at the Mayflower Hotel in Washington DC. The event was well attended by more than 350 customers, prospects, and partners. Sessions throughout the day covered topics such as Cloud, ITSM, … Continue reading →

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LInking ITSM to Business Value and Maturity

Posted on March 16, 2015 by dick1stark

By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading →

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Predictions for 2015: ITSM Disruptors

Posted on December 11, 2014 by dick1stark

By Dick Stark BMC’s Anthony Orr, and Pink Elephant’s George Spalding, presented a webinar last week, Predictions for 2015: ITSM Disruptors.  Their presentation although interesting, was somewhat disjointed with most of the time spent on stories about new technologies such as … Continue reading →

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Knowledge Centered Support

Posted on August 23, 2014 by dick1stark

By Dick Stark On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. Most eye-opening was … Continue reading →

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RightStar is the Value

Posted on June 23, 2014 by dick1stark

By Dick Stark “The value used to be in the products and services. With products and services commoditized, the seller becomes the value.  This is a massive shift.” —Mike Schultz and John Doerr, Insight Selling How does RightStar show value?  … Continue reading →

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Remedyforce: Driving Greater Cost Efficiency

Posted on June 3, 2014 by dick1stark

By Dick Stark I’ve been in the ITSM business since co-founding Evergreen Systems in 1997.  Back then, Evergreen sold and supported a mid-market toolset, DP Umbrella, which eventually begat McAfee Help Desk which begat Magic, which finally became BMC Service … Continue reading →

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Making Masterful Presentations

Posted on May 20, 2014 by dick1stark

By Dick Stark Excellent presentation skills are essential for almost all of us. Whether you are in Sales or Operations, a single presentation may determine whether or not your organization wins a new job, or whether you kick off a … Continue reading →

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The Great Debate: SaaS vs. On-Premise

Posted on May 5, 2014 by dick1stark

By Dick Stark RightStar’s eighth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd. Stewart Ainsworth, CTO of BMC Federal moderated a panel discussion on SaaS vs. On-Premise, BMC’s  Carrie Anne Mosley, … Continue reading →

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Character + Competence = Trust

Posted on March 16, 2014 by dick1stark

By Dick Stark I just read an incredible story in Sports Illustrated by Chris Ballard, about a high school basketball team in San Jose, California.  In the fall of 2011 and fed up with his team’s poor attitude, Coach Mike … Continue reading →

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Remedy vs. Remedy-onDemand

Posted on March 12, 2014 by dick1stark

By Dick Stark I excerpted the following from a government proposal we submitted that required a comparison between Remedy and Remedy OnDemand.  The answer might surprise you… To excel at BSM, Big Government Agency (BGA) must rely heavily on out-of-the-box … Continue reading →

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