Tag Archives: FootPrints

BMC, Still the Market Leader

Posted on November 16, 2014 by dick1stark

By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner.  However, the top spot now … Continue reading →

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Dial 3-1-1

Posted on October 6, 2014 by dick1stark

By Dick Stark Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. Hosted by the Orlando Utilities Commission, it attracted more than 30 FootPrints customers … Continue reading →

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Critical Capabilities for the CMDB

Posted on September 8, 2014 by dick1stark

By Dick Stark On June 16, Gartner released a report, “Critical Capabilities for the Configuration Management Database,” evaluating ten ITSM CMDB products. BMC’s Atrium CMDB, along with FootPrints and Remedyforce were included as well as products from HP, CA, ServiceNow, … Continue reading →

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ServiceNow’s Entry into the ITOM Space

Posted on July 15, 2014 by dick1stark

By Dick Stark ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems for $100 million cash. Neebula gives SNOW an ADDM like product offering with its Service Dependency … Continue reading →

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2014 BMC Partner Forum Summary

Posted on June 12, 2014 by dick1stark

By Dick Stark I attended BMC’s Partner Forum last week in Houston.  It was an upbeat event as BMC continues to perform very well and is starting to make significant ITSM product improvements in its fight against ServiceNow.  What follows … Continue reading →

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Why FootPrints v12 Will be a Real Hit

Posted on May 28, 2014 by dick1stark

By Dick Stark Last Thursday RightStar hosted a BMC Foot-Prints/Service Core v12 Webinar for a large group of SDE, Remedy, FootPrints, and Track-It customers and prospects.  One of the participants emailed, “I’m loving the Footprints 12 demo.   Thoroughly impressed!  You … Continue reading →

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The Great Debate: SaaS vs. On-Premise

Posted on May 5, 2014 by dick1stark

By Dick Stark RightStar’s eighth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd. Stewart Ainsworth, CTO of BMC Federal moderated a panel discussion on SaaS vs. On-Premise, BMC’s  Carrie Anne Mosley, … Continue reading →

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The Hunt for the Coveted “New Logo”

Posted on April 14, 2014 by dick1stark

By Dick Stark People want to be told what to do so badly that they will listen to anyone. The day you sign a client is the day you start losing one.             –Don Draper, Mad Men BMC wants its … Continue reading →

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IT Service Management in the Cloud

Posted on July 1, 2013 by dick1stark

By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group.  The topic: IT Service Management in the Cloud. Paul Alberti, from FEMA’s Office of the CIO, led  the discussion with representatives … Continue reading →

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RightStar’s New FootPrints MSP Offering

Posted on June 10, 2013 by dick1stark

By Dick Stark RightStar has officially enter the Managed Service Provider (MSP) business, offering FootPrints in a managed service, or hosted model, rather than on the customer’s own premises. Why would a customer do this, rather than move to a … Continue reading →

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