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Tag Archives: BMC
The Hunt for the Coveted “New Logo”
By Dick Stark People want to be told what to do so badly that they will listen to anyone. The day you sign a client is the day you start losing one. –Don Draper, Mad Men BMC wants its … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Apollo 13 simulation, Asset Core, BMC, FootPrints, ITIL, Mad Men, Remedy, Remedyforce
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Remedyforce Winter 14 Update
By Dick Stark and Wade Wennik What’s new with Remedyforce Winter 14? BMC hosted a Remedyforce Winter 14 preview webinar last week for its customers and partners. Winter 14 adds significant improvements and BMC is making it much easier and … Continue reading
Posted in BMC, ITSM, RemedyForce, Technology Trends
Tagged BMC, CMDB 2.0, Gamification, MyIT, MyIT 2.0, Remedyforce, Winter 14
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Character + Competence = Trust
By Dick Stark I just read an incredible story in Sports Illustrated by Chris Ballard, about a high school basketball team in San Jose, California. In the fall of 2011 and fed up with his team’s poor attitude, Coach Mike … Continue reading
Posted in Business Management, RightStar
Tagged BMC, Business Ethics, ITSM, RightStar, RightStar Mission
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Remedy vs. Remedy-onDemand
By Dick Stark I excerpted the following from a government proposal we submitted that required a comparison between Remedy and Remedy OnDemand. The answer might surprise you… To excel at BSM, Big Government Agency (BGA) must rely heavily on out-of-the-box … Continue reading
Posted in BMC, ITSM, Remedy
Tagged BMC, BSM, ITSM, Remedy, Remedy-onDemand, SaaS ITSM
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Report from the Pink 14 Launch Site
By Dick Stark The 19th annual Pink Elephant Conference, held February 16 to19 in Las Vega, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged Anthony Orr, BMC, Chris Hadfield, cmdb, David Cannon, ITIL, Pink, Pink 14, Problem-Solving, Remedy, Service Catalog
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Report from BMC’s Exchange
By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, BMC Exchange, ITIL, ITSM, MyIT, Paul Avenant, Remedy, Remedyforce
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Living the Dreamforce 2013
By Dick Stark I virtually attended several of the Dreamforce keynotes held this week in San Francisco. Hard to believe but this year’s Dreamforce had 135,000 attendees, making it the largest software conference in the world. Salesforce is now 15 … Continue reading
Posted in BMC, RemedyForce
Tagged BMC, Dreamforce, force.com, Remedyforce, salesforce, service cloud
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ITIL: A Four-Letter Word?
By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading
Posted in ITIL, ITSM, Technology Trends
Tagged BMC, Gartner, help desk, ITIL, ITIL Maturity, ITSM, Remedy, Remedyforce
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David and Goliath at RightStar
By Dick Stark But the Lord said to Samuel, “Do not look on his appearance or on the height of his stature, because I have rejected him: for the Lord does not see as mortals see; they look on the … Continue reading
Posted in Business Management, RightStar
Tagged BMC, David and Goliath, Malcolm Gladwell
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Gartner’s Top Ten for 2013: How Do They Apply to ITSM?
By Dick Stark Since RightStar supports many mid-size customers, I attended Midsize Enterprise Summit this week held in Phoenix. More than 200 CIO’s from mid-market firms also attended this event. (In case you’re wondering, Gartner defines an average mid-market firm … Continue reading
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