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Tag Archives: BMC
Overcome ITSM Adoption Challenges
By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading
RightStar Engage Presentation: Moving from Survivors to Thrivers
By Dick Stark Nancy Donnelly and I will be joint speakers for a session at BMC Engage, BMC’s annual user conference to be held this year in Las Vegas, September 7-11. Our topic: Remedyforce, FootPrints and Remedy: Moving from Survivors … Continue reading
Posted in Business Management, ITSM, Remedy
Tagged BMC, BMC Engage 2015, Engage, FootPrints, Remedy, Remedyforce
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Report from Remedy 9 User Group Meeting
By Dick Stark Last Thursday, RightStar held its fourth annual Remedy User Group Meeting. Held at the GSA Regional Office Building in DC, bmc discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading
Posted in BMC, Remedy, RightStar, ServiceNow
Tagged BMC, MyIT, Remedy 9, Remedy vs ServiceNow, Smart IT, Smart Reporting
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What is the Future of ITSM?
By Dick Stark In April, EMA, an IT consulting firm, released a study, “What Is the Future of IT Service Management? Since the answer to this question is important to RightStar, I downloaded a copy. EMA surveyed 270 organizations with … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Atlassian, BMC, EMA, FootPrints, ITIL, ITSM, JIRA, NYSE Outage, Remedy, Remedyforce, United Airlines Outage
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Remedy Version 9: The Most Innovative ITSM Solution Available
By Dick Stark On April 29, BMC held a Remedy Version 9 webinar for its customers, quickly maxing out the 500 WebEx attendee limit, forcing those (like me) not able to login to settle for the pre-recorded version. On April … Continue reading
Posted in Remedy, Technology Trends
Tagged BMC, MyIT, Remedy, Remedy 9, Smart IT, Smart Reporting
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Baking SAM into Your ITSM Strategy
By Dick Stark Last Wednesday, I hosted an Aspera webinar, “Baking SAM into Your ITSM Strategy.” Software License Management is a hot topic and Aspera offers purpose-built, advanced license optimization tools that go beyond traditional asset management functions. Can you … Continue reading
Posted in Business Management, Remedy, RightStar
Tagged ADDM, Aspera, Asset Core, Atrium, BCM, BMC, SAM, SLO, Software Asset Management, Software License Optimization
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ServiceNow’s Knowledge 15 Event
By Dick Stark This past week, ServiceNow held its annual Knowledge event, attracting more than 9000 attendees. I tuned in to the live webcast, which was keynoted by ServiceNow CEO and President, Frank Slootman. What’s the next big thing? The … Continue reading
Posted in BMC, Remedy, ServiceNow
Tagged BMC, MyIT, Remedyforce, ServiceNow, Smart IT
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Remedyforce Winter 15 Update
By Dick Stark On Thursday February 12, RightStar hosted a Webinar, “See What’s New in BMC Remedyforce Winter 15.” Remedyforce continues to improve and BMC is making it much easier and quicker for its customers to upgrade. Because of competition … Continue reading
Posted in Business Management, RemedyForce
Tagged BMC, Chat, Remedy, Remedyforce, Remedyforce Chat, Remedyforce Winter 15
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Increasing Customer Value with ADDM v10.1
By Dick Stark On Wednesday, RightStar and BMC presented an excellent webinar, “ADDM: What’s New v 10.1, How to Tame Your Discovery Data and Increase Your Value to the Business.” ADDM v10.1 was released late last year with several significant … Continue reading
Posted in BMC, Technology Trends
Tagged ADDM, ADDM v10.1, big discovery, BMC, cmdb, Remedy, RightStar, SCCM, Storage Discovery
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Dial 3-1-1
By Dick Stark Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. Hosted by the Orlando Utilities Commission, it attracted more than 30 FootPrints customers … Continue reading
Posted in BMC, FootPrints, ITSM
Tagged 311 call center, ADDM, Asset Core, BMC, FootPrints, SDE, Service Core
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