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Category Archives: Technology Trends
Why FootPrints v12 Will be a Real Hit
By Dick Stark Last Thursday RightStar hosted a BMC Foot-Prints/Service Core v12 Webinar for a large group of SDE, Remedy, FootPrints, and Track-It customers and prospects. One of the participants emailed, “I’m loving the Footprints 12 demo. Thoroughly impressed! You … Continue reading
Posted in BMC, FootPrints, ITSM
Tagged Asset Core, BMC, FootPrints, FootPrints v12, ITSM Toolset, RightStar, Service Core
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Making Masterful Presentations
By Dick Stark Excellent presentation skills are essential for almost all of us. Whether you are in Sales or Operations, a single presentation may determine whether or not your organization wins a new job, or whether you kick off a … Continue reading
Posted in Business Management, ITSM, Technology Trends
Tagged BMC, ITSM, Mandel Training, Remedy, Remedy upgrade, RightStar, SCIPAB
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New Optimism for the ITSM Space
“A rising tide lifts all the boats. And a partnership, by definition, serves both parties…” —-John F. Kennedy By Dick Stark I have three good reasons why I’m more optimistic about the ITSM space than ever before.: (1) BMC is … Continue reading
Posted in BMC, Business Management, ITSM, RightStar
Tagged BMC, Bunchball, FootPrints v12, MyIT, Remedy, Remedyforce, Remedyforce Winter 14, RightStar, ServiceNow
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The Great Debate: SaaS vs. On-Premise
By Dick Stark RightStar’s eighth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd. Stewart Ainsworth, CTO of BMC Federal moderated a panel discussion on SaaS vs. On-Premise, BMC’s Carrie Anne Mosley, … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, FedRamp, FootPrints, ITSM, On-Premise, Remedy, Remedyforce, RightStar, SaaS, Service Core
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The Hunt for the Coveted “New Logo”
By Dick Stark People want to be told what to do so badly that they will listen to anyone. The day you sign a client is the day you start losing one. –Don Draper, Mad Men BMC wants its … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Apollo 13 simulation, Asset Core, BMC, FootPrints, ITIL, Mad Men, Remedy, Remedyforce
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Remedyforce Winter 14 Update
By Dick Stark and Wade Wennik What’s new with Remedyforce Winter 14? BMC hosted a Remedyforce Winter 14 preview webinar last week for its customers and partners. Winter 14 adds significant improvements and BMC is making it much easier and … Continue reading
Posted in BMC, ITSM, RemedyForce, Technology Trends
Tagged BMC, CMDB 2.0, Gamification, MyIT, MyIT 2.0, Remedyforce, Winter 14
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Remedy vs. Remedy-onDemand
By Dick Stark I excerpted the following from a government proposal we submitted that required a comparison between Remedy and Remedy OnDemand. The answer might surprise you… To excel at BSM, Big Government Agency (BGA) must rely heavily on out-of-the-box … Continue reading
Posted in BMC, ITSM, Remedy
Tagged BMC, BSM, ITSM, Remedy, Remedy-onDemand, SaaS ITSM
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The Martian
By Dick Stark When I kicked off our Apollo 13 simulation session last Friday, I mentioned that I was just finishing a new book by Andy Weir, The Martian, in which an Astronaut is accidently left behind on Mars to … Continue reading
Report from the Pink 14 Launch Site
By Dick Stark The 19th annual Pink Elephant Conference, held February 16 to19 in Las Vega, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged Anthony Orr, BMC, Chris Hadfield, cmdb, David Cannon, ITIL, Pink, Pink 14, Problem-Solving, Remedy, Service Catalog
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Report from BMC’s Exchange
By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, BMC Exchange, ITIL, ITSM, MyIT, Paul Avenant, Remedy, Remedyforce
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