Category Archives: BMC

Everything BMC Related

Connect to Your Customers in a Whole New Way

Posted on April 9, 2013 by dick1stark

By Dick Stark Last week, I attended a salesforce seminar in Washington DC, Connect to Your Customers in a Whole New Way.  The keynote speaker was  Mark Benioff, Chairman and CEO, salesforce.com. It was a standing room only affair– think … Continue reading →

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BMC FootPrints Asset Core vs. ADDM

Posted on March 31, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM).  When should we sell one over the other?  Or … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce, Technology Trends | Tagged , , , , , , , , | 3 Comments

Remedy and ADDM: Unbeatable Combination

Posted on March 23, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Discovery & Relationship Mapping with BMC ADDM.” ADDM is starting to heat up with more and more customers, not just implementing Remedy, but ADDM, due to the combined value that both … Continue reading →

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Why Knowledge Management is Important to the Success of your Service Desk

Posted on March 5, 2013 by dick1stark

By Dick Stark Last Thursday I hosted a joint webinar with RightAnswers.  The topic: “Knowledge is Power, IT Knowledge Management for your BMC Service Desk.”  Surprisingly, Knowledge Management (KM) gets less than expected mindshare with most of the service desks … Continue reading →

Posted in Business Management, ITSM, RemedyForce | Tagged , , , , , , | 1 Comment

Unreasonable Customer Service

Posted on February 25, 2013 by dick1stark

By Dick Stark “I believe that the level of priority and the amount of passion and emphasis that must be put towards the customer experience must be, in a word, unreasonable.  It must be excessive.  It must go beyond the … Continue reading →

Posted in BMC, Business Management, RightStar | Tagged , , , , , , | 1 Comment

To Sell is Human

Posted on February 18, 2013 by dick1stark

By Dick Stark I finished Daniel Pink’s new book, To Sell is Hunan, right before our annual sales kick-off, as I was eager to report on any new information and to help jump start our sales team for 2013.  I’ve … Continue reading →

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Service Catalogs and Customer Care

Posted on January 26, 2013 by dick1stark

By Dick Stark On Thursday we hosted a BMC FootPrints/Service Core Webinar for approximately 100 SDE, Remedy, FootPrints, and Track-It customers and prospects.  I pointed out the three key building blocks of any successful ITSM system: a finely tuned CMDB, Analytics … Continue reading →

Posted in BMC, FootPrints | Tagged , , , , , | 1 Comment

BMC FootPrints AssetCore: Best Value of any BMC Offering?

Posted on January 19, 2013 by dick1stark

By Dick Stark Last Friday, RightStar a RightStar senior FootPrints consultant led an internal discussion and demonstration of BMC’s FootPrints Asset Management offering, AssetCore.  RightStar has installed AssetCore for many customers, including Memphis City Public Schools (MCPS), BMC’s largest FootPrints/AssetCore … Continue reading →

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Why I’m Bullish on Remedyforce

Posted on January 14, 2013 by dick1stark

By Dick Stark On Tuesday, BMC held a webinar for its sales team and partners to announce that BMC had created a new division, headed by Matt Dircks, to focus solely on Remedyforce.  This is good news for RightStar as … Continue reading →

Posted in BMC, RemedyForce, Technology Trends | Tagged , , , , | 1 Comment

The Demise of Legacy Software Companies

Posted on November 13, 2012 by dick1stark

By Dick Stark Thanks to the boom in SaaS computing, Venture Capitalist Jim Goetz of Sequoia recently discussed the coming demise of legacy software companies.  “The business model, thanks to Salesforce’s Marc Benioff, is now a weapon for all of … Continue reading →

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