Category Archives: FootPrints

Dial 3-1-1

Posted on October 6, 2014 by dick1stark

By Dick Stark Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. Hosted by the Orlando Utilities Commission, it attracted more than 30 FootPrints customers … Continue reading →

Posted in BMC, FootPrints, ITSM | Tagged 311 call center, ADDM, Asset Core, BMC, FootPrints, SDE, Service Core | Leave a comment

Critical Capabilities for the CMDB

Posted on September 8, 2014 by dick1stark

By Dick Stark On June 16, Gartner released a report, “Critical Capabilities for the Configuration Management Database,” evaluating ten ITSM CMDB products. BMC’s Atrium CMDB, along with FootPrints and Remedyforce were included as well as products from HP, CA, ServiceNow, … Continue reading →

Posted in BMC, FootPrints, Remedy, RemedyForce | Tagged ADDM, Asset Core, BMC, cmdb, CMDB 2.0, FootPrints, Remedy, Remedyforce, RightStar, Service Core | Leave a comment

Why FootPrints v12 Will be a Real Hit

Posted on May 28, 2014 by dick1stark

By Dick Stark Last Thursday RightStar hosted a BMC Foot-Prints/Service Core v12 Webinar for a large group of SDE, Remedy, FootPrints, and Track-It customers and prospects. One of the participants emailed, “I’m loving the Footprints 12 demo. Thoroughly impressed! You … Continue reading →

Posted in BMC, FootPrints, ITSM | Tagged Asset Core, BMC, FootPrints, FootPrints v12, ITSM Toolset, RightStar, Service Core | Leave a comment

RightStar’s New FootPrints MSP Offering

Posted on June 10, 2013 by dick1stark

By Dick Stark RightStar has officially enter the Managed Service Provider (MSP) business, offering FootPrints in a managed service, or hosted model, rather than on the customer’s own premises. Why would a customer do this, rather than move to a … Continue reading →

Posted in BMC, FootPrints, RightStar | Tagged AssetCore, BMC, FootPrints, Managed Service Provider, MSP, Rackspace, Remedyforce, SaaS, ServiceCore | Leave a comment

I’m All-In!

Posted on April 28, 2013 by dick1stark

By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce | Tagged BMC, BSM, FootPrints, ITSM, Remedy, Remedyforce, Tucker Carlson | 1 Comment

MyIT: Empowering Your End-Users

Posted on April 22, 2013 by dick1stark

By Dick Stark “I’d rather not try our help desk. I can get what I want from Google.” Sound familiar? A customer confided this to me after attempting to access her service desk’s automated knowledge base. Oftentimes, the experience that … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce | Tagged BMC, iPad app, iPhone app, ITSM, MyIT, Remedy, service desk end-user experience | 1 Comment

BMC FootPrints Asset Core vs. ADDM

Posted on March 31, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM). When should we sell one over the other? Or … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce, Technology Trends | Tagged ADDM, Asset Core, Atrium CMDB, BMC, cmdb, FootPrints, Remedy, Remedyforce, ServiceCore | 3 Comments

To Sell is Human

Posted on February 18, 2013 by dick1stark

By Dick Stark I finished Daniel Pink’s new book, To Sell is Hunan, right before our annual sales kick-off, as I was eager to report on any new information and to help jump start our sales team for 2013. I’ve … Continue reading →

Posted in BMC, Business Management, FootPrints | Tagged BMC, Daniel Pink, FootPrints, solution selling | Leave a comment

Service Catalogs and Customer Care

Posted on January 26, 2013 by dick1stark

By Dick Stark On Thursday we hosted a BMC FootPrints/Service Core Webinar for approximately 100 SDE, Remedy, FootPrints, and Track-It customers and prospects. I pointed out the three key building blocks of any successful ITSM system: a finely tuned CMDB, Analytics … Continue reading →

Posted in BMC, FootPrints | Tagged BMC, Customer Care, FootPrints, Service Catalog, Service Request Management, ServiceCore | 1 Comment

BMC FootPrints AssetCore: Best Value of any BMC Offering?

Posted on January 19, 2013 by dick1stark

By Dick Stark Last Friday, RightStar a RightStar senior FootPrints consultant led an internal discussion and demonstration of BMC’s FootPrints Asset Management offering, AssetCore. RightStar has installed AssetCore for many customers, including Memphis City Public Schools (MCPS), BMC’s largest FootPrints/AssetCore … Continue reading →

Posted in BMC, FootPrints | Tagged asset management, AssetCore, BMC, FootPrints, power management, ServiceCore, software license management, Windows 8 migrations | Leave a comment