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Category Archives: RightStar
ITSM Project Lessons from Obamacare’s Failure to Launch
By Dick Stark CGI Federal recently found itself in a place most companies hope they never appear: the front page of the Washington Post. In that article, senior VP Cheryl Campbell pointed fingers saying that CGI gave the government ample … Continue reading
Posted in Business Management, ITSM, RightStar
Tagged Asset Core, CGI Federal, ITSM, Obamacare, Project Management
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David and Goliath at RightStar
By Dick Stark But the Lord said to Samuel, “Do not look on his appearance or on the height of his stature, because I have rejected him: for the Lord does not see as mortals see; they look on the … Continue reading
Posted in Business Management, RightStar
Tagged BMC, David and Goliath, Malcolm Gladwell
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Ethics at RightStar + ToolBank
By Dick Stark Several months ago, I received a call from one of our consultants on-site at a government agency. We were a subcontractor to a systems integrator. The consultant explained that the systems integrator was having trouble with its … Continue reading
Simplify, Standardize, and Automate
“Change is inevitable—except from a vending machine. –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify, standardize, and automate in order to reduce overall costs. Indeed, at the BMC … Continue reading
Posted in Business Management, ITSM, RightStar
Tagged BBSA, BladeLogic Server Automation, BMC, change management, Configuration Management, ITIL, ITSM, MyIT, virtualization
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The Boys in the Boat
By Dick Stark Note: I just finished reading Daniel James Brown’s new book, the Boys in the Boat, about nine Americans and their quest for gold at the 1936 Berlin Olympics. This is a must read, but Warning: the following … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged The Boys in the Boar
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Next Generation PMO and Portfolio Management at RightStar
By Nikki Haase Two weeks ago we attended a three-day seminar called “Next Generation PMO and Portfolio Management” at a Project Management Institute (PMI) SeminarsWorld. We had two objectives. We both need the PMI credits, which will help us to … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged PMO, Project Management, service management
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RightStar’s New FootPrints MSP Offering
By Dick Stark RightStar has officially enter the Managed Service Provider (MSP) business, offering FootPrints in a managed service, or hosted model, rather than on the customer’s own premises. Why would a customer do this, rather than move to a … Continue reading
Posted in BMC, FootPrints, RightStar
Tagged AssetCore, BMC, FootPrints, Managed Service Provider, MSP, Rackspace, Remedyforce, SaaS, ServiceCore
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RightAnswers vs. Google
By Dick Stark On Thursday, RightStar and RightAnswers hosted a webinar, Search Engines vs. Knowledge Management, the Case for KM. To some extent, RightAnswers competes with Google both from a user and support agent perspective. Really, who hasn’t used Google … Continue reading
Masters Running: It’s all Downhill from Here
By Dick Stark “If you had to pick one thing to make people healthier as they age, it would be aerobic exercise.” – James Fries, MD, Stanford University School of Medicine The annual Cherry Blossom Ten Mile Run was run … Continue reading
Posted in Business Management, RightStar
Tagged Cherry Blossom 10 Miler, Endurance, exercise, masters running, running
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