Category Archives: Business Management

Metrics Matter

Posted on June 1, 2015 by dick1stark

By Dick Stark If you want to find more oil, you drill more wells. If you want to secure more sales leads, you make more calls.  If you want to improve customer satisfaction and lower the overall cost of service … Continue reading →

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Baking SAM into Your ITSM Strategy

Posted on May 11, 2015 by dick1stark

By Dick Stark Last Wednesday, I hosted an Aspera webinar, “Baking SAM into Your ITSM Strategy.” Software License Management is a hot topic and Aspera offers purpose-built, advanced license optimization tools that go beyond traditional asset management functions.  Can you … Continue reading →

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Report from BMC’s Exchange 15

Posted on March 29, 2015 by dick1stark

By Dick Stark BMC’s Exchange 15 held March 19, 2015 at the Mayflower Hotel in Washington DC. The event was well attended by more than 350 customers, prospects, and partners. Sessions throughout the day covered topics such as Cloud, ITSM, … Continue reading →

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LInking ITSM to Business Value and Maturity

Posted on March 16, 2015 by dick1stark

By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading →

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Remedyforce Winter 15 Update

Posted on February 24, 2015 by dick1stark

By Dick Stark On Thursday February 12, RightStar hosted a Webinar, “See What’s New in BMC Remedyforce Winter 15.” Remedyforce continues to improve and BMC is making it much easier and quicker for its customers to upgrade.  Because of competition … Continue reading →

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Survivors to Thrivers

Posted on February 11, 2015 by dick1stark

By Dick Stark In a recent IDC White Paper, “Moving Beyond the Costs and Risks of IT Friction,” analysts Joseph Pucciarelli et al., show that significantly reducing IT friction could drive a mind boggling $800 billion in net new GDP … Continue reading →

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Making Masterful Presentations

Posted on May 20, 2014 by dick1stark

By Dick Stark Excellent presentation skills are essential for almost all of us. Whether you are in Sales or Operations, a single presentation may determine whether or not your organization wins a new job, or whether you kick off a … Continue reading →

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New Optimism for the ITSM Space

Posted on May 12, 2014 by dick1stark

“A rising tide lifts all the boats. And a partnership, by definition, serves both parties…” —-John F. Kennedy By Dick Stark I have three good reasons why I’m more optimistic about the ITSM space than ever before.:  (1) BMC is … Continue reading →

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The Hunt for the Coveted “New Logo”

Posted on April 14, 2014 by dick1stark

By Dick Stark People want to be told what to do so badly that they will listen to anyone. The day you sign a client is the day you start losing one.             –Don Draper, Mad Men BMC wants its … Continue reading →

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Character + Competence = Trust

Posted on March 16, 2014 by dick1stark

By Dick Stark I just read an incredible story in Sports Illustrated by Chris Ballard, about a high school basketball team in San Jose, California.  In the fall of 2011 and fed up with his team’s poor attitude, Coach Mike … Continue reading →

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