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Author Archives: dick1stark
Overcome ITSM Adoption Challenges
By Dick Stark We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. When I asked about their ITSM … Continue reading
BMC Innovation Day
By Dick Stark Last week, I attended BMC’s Innovation Half-Day at the National Press Club in Washington, DC. This event provided insight and updates across BMC’s five pillars: ITSM, Workload Automation (Control-M), Datacenter Automation (BBSA), Cloud, and Service Assurance (TrueSight). … Continue reading
Posted in Business Management, ITSM, Technology Trends
Tagged BNC, DEM, Digital Engerprise Management, ITSM, MyIT, Smart IT
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RightStar Engage Presentation: Moving from Survivors to Thrivers
By Dick Stark Nancy Donnelly and I will be joint speakers for a session at BMC Engage, BMC’s annual user conference to be held this year in Las Vegas, September 7-11. Our topic: Remedyforce, FootPrints and Remedy: Moving from Survivors … Continue reading
Posted in Business Management, ITSM, Remedy
Tagged BMC, BMC Engage 2015, Engage, FootPrints, Remedy, Remedyforce
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Report from Remedy 9 User Group Meeting
By Dick Stark Last Thursday, RightStar held its fourth annual Remedy User Group Meeting. Held at the GSA Regional Office Building in DC, bmc discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading
Posted in BMC, Remedy, RightStar, ServiceNow
Tagged BMC, MyIT, Remedy 9, Remedy vs ServiceNow, Smart IT, Smart Reporting
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Rogue ITSM?
By Dick Stark For the past twelve years, RightStar has sold ITSM solutions primarily into centralized IT Departments. These organizations have come to rely on ITSM toolsets such as Remedy, Remdyforce, or FootPrints to deliver technology services in a centralized … Continue reading
Posted in Business Management, DevOps, Technology Trends
Tagged Atlassian, FootPrints, ITSM, JIRA, Remedy, Remedyforce
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What is the Future of ITSM?
By Dick Stark In April, EMA, an IT consulting firm, released a study, “What Is the Future of IT Service Management? Since the answer to this question is important to RightStar, I downloaded a copy. EMA surveyed 270 organizations with … Continue reading
Posted in Business Management, ITIL, ITSM, Technology Trends
Tagged Atlassian, BMC, EMA, FootPrints, ITIL, ITSM, JIRA, NYSE Outage, Remedy, Remedyforce, United Airlines Outage
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Remedyforce Spring 15 Update
By Dick Stark On Thursday, RightStar hosted a RightStar webinar, “See What’s New in BMC Remedyforce Spring 15.” Remedyforce continues to improve and BMC is making it much easier and quicker for its customers to upgrade. Because of competition Remedyforce … Continue reading
Posted in BMC, ITSM, RemedyForce
Tagged cmdb, Remedyforce, Remedyforce Spring 15, SRD
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What in the World is Control-M?
By Dick Stark On Wednesday, BMC held a Control-M training session for the RightStar Federal team. The objective was to educate us about Workload Automation (WLA) and BMC’s Control-M, and to demonstrate the value that WLA offers customers. Although RightStar … Continue reading
Posted in BMC, Business Management, RightStar
Tagged Control M, Informatica, Job Scheduling, WLA, Workload Automation
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Metrics Matter
By Dick Stark If you want to find more oil, you drill more wells. If you want to secure more sales leads, you make more calls. If you want to improve customer satisfaction and lower the overall cost of service … Continue reading
Posted in Business Management, Technology Trends
Tagged FootPrints, KPI, MyIT, Remedyforce, Service Core, service management, Smart IT
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Remedy Version 9: The Most Innovative ITSM Solution Available
By Dick Stark On April 29, BMC held a Remedy Version 9 webinar for its customers, quickly maxing out the 500 WebEx attendee limit, forcing those (like me) not able to login to settle for the pre-recorded version. On April … Continue reading
Posted in Remedy, Technology Trends
Tagged BMC, MyIT, Remedy, Remedy 9, Smart IT, Smart Reporting
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