Tag Archives: Remedyforce

Why Knowledge Management is Important to the Success of your Service Desk

Posted on March 5, 2013 by dick1stark

By Dick Stark Last Thursday I hosted a joint webinar with RightAnswers. The topic: “Knowledge is Power, IT Knowledge Management for your BMC Service Desk.” Surprisingly, Knowledge Management (KM) gets less than expected mindshare with most of the service desks … Continue reading →

Posted in Business Management, ITSM, RemedyForce | Tagged help desk, KM, knowledge management, Remedyforce, RightAnswers, Service Catalog, service desk | 1 Comment

Why I’m Bullish on Remedyforce

Posted on January 14, 2013 by dick1stark

By Dick Stark On Tuesday, BMC held a webinar for its sales team and partners to announce that BMC had created a new division, headed by Matt Dircks, to focus solely on Remedyforce. This is good news for RightStar as … Continue reading →

Posted in BMC, RemedyForce, Technology Trends | Tagged BMC, force.com, Remedyforce, ScanStar, service desk | 1 Comment

Your Top 10 Priorities for 2013

Posted on December 11, 2012 by dick1stark

By Dick Stark I’ve borrowed ten quotes from CIO Magazine’s President and CEO, Michael Friedenberg and applied them to the business service management and RightStar. Let’s use them to think about your top ten priorities for 2013. 10. “The medium … Continue reading →

Posted in Business Management, RightStar | Tagged Big Data, BMC, BSM, CLM, cloud lifecycle management, Process Improvement, Remedy, Remedyforce, service desk | Leave a comment

The Demise of Legacy Software Companies

Posted on November 13, 2012 by dick1stark

By Dick Stark Thanks to the boom in SaaS computing, Venture Capitalist Jim Goetz of Sequoia recently discussed the coming demise of legacy software companies. “The business model, thanks to Salesforce’s Marc Benioff, is now a weapon for all of … Continue reading →

Posted in BMC, Remedy, RemedyForce | Tagged BMC, Remedy, Remedy v8, Remedyforce, ServiceNow | Leave a comment

BSM’s Value Proposition

Posted on October 29, 2012 by dick1stark

By Dick Stark RightStar’s mission is to be our client’s expert advisor in the Business Service Management (BSM) space. Additionally, it’s to return value back to our clients in terms of the investment they make in BSM products and services. … Continue reading →

Posted in BMC, Business Management, RemedyForce | Tagged BladeLogic, BMC, End-User Experience Management, EUEM, Remedyforce, ROI, Value Proposition, virtualization | Leave a comment

BMC’s ITSM Launch Event

Posted on October 14, 2012 by dick1stark

By Dick Stark Are you ready for a revolution? This is an opportunity for solutions that will revitalize the ITSM space, help IT be more relevant, and get people excited again about what’s possible. So proclaimed Paul Avenant, President of … Continue reading →

Posted in BMC, Business Management, ITSM, Remedy, RemedyForce | Tagged BMC, BSM, FootPrints, help desk, Remedy, Remedyforce, Service Request Management | Leave a comment

Simplicity and Service Management

Posted on August 13, 2012 by dick1stark

By Dick Stark “Simplicity is the ultimate sophistication.” -Leonardo Da Vinci Several weeks ago, CIO Magazine’s cover story, In Search of Simplicity, detailed how complex IT has become. Between private and public clouds, mobility, BYOD, social media, Big Data, security, … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce | Tagged application consolidation, BMC, FootPrints, ITSM, Remedy, Remedyforce, Service Request Management, virtualization | Leave a comment