-
Recent Posts
Archives
- April 2022
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
-
Join 82 other subscribers
Category Archives: Technology Trends
Why Knowledge Management is Important to the Success of your Service Desk
By Dick Stark Last Thursday I hosted a joint webinar with RightAnswers. The topic: “Knowledge is Power, IT Knowledge Management for your BMC Service Desk.” Surprisingly, Knowledge Management (KM) gets less than expected mindshare with most of the service desks … Continue reading
Posted in Business Management, ITSM, RemedyForce
Tagged help desk, KM, knowledge management, Remedyforce, RightAnswers, Service Catalog, service desk
1 Comment
Unreasonable Customer Service
By Dick Stark “I believe that the level of priority and the amount of passion and emphasis that must be put towards the customer experience must be, in a word, unreasonable. It must be excessive. It must go beyond the … Continue reading
Posted in BMC, Business Management, RightStar
Tagged AssetCore, BMC, customer satiisfaction, customer service, Grow Regardless, Joe Mechlinski, ScanStar
1 Comment
To Sell is Human
By Dick Stark I finished Daniel Pink’s new book, To Sell is Hunan, right before our annual sales kick-off, as I was eager to report on any new information and to help jump start our sales team for 2013. I’ve … Continue reading
Posted in BMC, Business Management, FootPrints
Tagged BMC, Daniel Pink, FootPrints, solution selling
Leave a comment
Service Catalogs and Customer Care
By Dick Stark On Thursday we hosted a BMC FootPrints/Service Core Webinar for approximately 100 SDE, Remedy, FootPrints, and Track-It customers and prospects. I pointed out the three key building blocks of any successful ITSM system: a finely tuned CMDB, Analytics … Continue reading
Posted in BMC, FootPrints
Tagged BMC, Customer Care, FootPrints, Service Catalog, Service Request Management, ServiceCore
1 Comment
BMC FootPrints AssetCore: Best Value of any BMC Offering?
By Dick Stark Last Friday, RightStar a RightStar senior FootPrints consultant led an internal discussion and demonstration of BMC’s FootPrints Asset Management offering, AssetCore. RightStar has installed AssetCore for many customers, including Memphis City Public Schools (MCPS), BMC’s largest FootPrints/AssetCore … Continue reading
Posted in BMC, FootPrints
Tagged asset management, AssetCore, BMC, FootPrints, power management, ServiceCore, software license management, Windows 8 migrations
Leave a comment
Why I’m Bullish on Remedyforce
By Dick Stark On Tuesday, BMC held a webinar for its sales team and partners to announce that BMC had created a new division, headed by Matt Dircks, to focus solely on Remedyforce. This is good news for RightStar as … Continue reading
Posted in BMC, RemedyForce, Technology Trends
Tagged BMC, force.com, Remedyforce, ScanStar, service desk
1 Comment
RightStar’s Social Network Map
By Dick Stark Who is RightStar, anyway? The below Social Network Map tells the story. Thanks to the survey we all completed for the American University study conducted several months ago, RightStar is on the map, at least the social … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged Social Media, Social Network Map
Leave a comment
The Demise of Legacy Software Companies
By Dick Stark Thanks to the boom in SaaS computing, Venture Capitalist Jim Goetz of Sequoia recently discussed the coming demise of legacy software companies. “The business model, thanks to Salesforce’s Marc Benioff, is now a weapon for all of … Continue reading
Posted in BMC, Remedy, RemedyForce
Tagged BMC, Remedy, Remedy v8, Remedyforce, ServiceNow
Leave a comment
Service Catalog: the Cornerstone of IT
By Dick Stark On Wednesday more than 100 people attended RightStar’s “What’s New in BMC Remedy ITSM 8.0,” webinar led by Solutions Consultant, Roger East. Just like the BMC service request module is now the cornerstone of Remedy 8.0, so … Continue reading
Posted in BMC, Remedy
Tagged BMC, Remedy, Service Catalog, Service Request Management, SRM
Leave a comment
BSM’s Value Proposition
By Dick Stark RightStar’s mission is to be our client’s expert advisor in the Business Service Management (BSM) space. Additionally, it’s to return value back to our clients in terms of the investment they make in BSM products and services. … Continue reading
Posted in BMC, Business Management, RemedyForce
Tagged BladeLogic, BMC, End-User Experience Management, EUEM, Remedyforce, ROI, Value Proposition, virtualization
Leave a comment
Dick Stark's Blog 