-
Recent Posts
Archives
- April 2022
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
-
Join 82 other subscribers
Category Archives: BMC
Report from the Pink 14 Launch Site
By Dick Stark The 19th annual Pink Elephant Conference, held February 16 to19 in Las Vega, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged Anthony Orr, BMC, Chris Hadfield, cmdb, David Cannon, ITIL, Pink, Pink 14, Problem-Solving, Remedy, Service Catalog
Leave a comment
Report from BMC’s Exchange
By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, BMC Exchange, ITIL, ITSM, MyIT, Paul Avenant, Remedy, Remedyforce
Leave a comment
Living the Dreamforce 2013
By Dick Stark I virtually attended several of the Dreamforce keynotes held this week in San Francisco. Hard to believe but this year’s Dreamforce had 135,000 attendees, making it the largest software conference in the world. Salesforce is now 15 … Continue reading
Posted in BMC, RemedyForce
Tagged BMC, Dreamforce, force.com, Remedyforce, salesforce, service cloud
Leave a comment
ServiceNow: No Real Competition?
By Dick Stark “Our customers are actually frustrated because it’s tough to negotiate with a vendor who doesn’t have much competition” — ServiceNow CEO Frank Slootman, reported in The Street, August 2, 2013 ServiceNow (SNOW) is on a roll and … Continue reading
Posted in BMC, ITSM, Remedy, RemedyForce, Technology Trends
Tagged BMC, Remedy, Remedyforce, ServiceNow
2 Comments
IT Service Management in the Cloud
By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: IT Service Management in the Cloud. Paul Alberti, from FEMA’s Office of the CIO, led the discussion with representatives … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, Cherwell, FootPrints, ITSM, Remedy, Remedyforce, ServiceNow
Leave a comment
RightStar’s Practical Remedy Exam
By Dick Stark We attended an “orals” this week held at a local government agency. We teamed with an 8(a) company to compete for Remedy implementation and consulting work for this very large Remedy account. The oral competition included a … Continue reading
RightStar’s New FootPrints MSP Offering
By Dick Stark RightStar has officially enter the Managed Service Provider (MSP) business, offering FootPrints in a managed service, or hosted model, rather than on the customer’s own premises. Why would a customer do this, rather than move to a … Continue reading
Posted in BMC, FootPrints, RightStar
Tagged AssetCore, BMC, FootPrints, Managed Service Provider, MSP, Rackspace, Remedyforce, SaaS, ServiceCore
Leave a comment
The New Digital Age
By Dick Stark “I just want to say one word to you. Just one word: Plastics.” –Career advice given to Dustin Hoffman in the movie, “The Graduate” If Ben Braddock (played by Dustin Hoffman) were to graduate in 2013 instead … Continue reading
Posted in BMC, Technology Trends
Tagged Big Data, crowd-sourcing, Eric Schmidt, Jared Cohen, knowledge management, MyIT, service management
Leave a comment
I’m All-In!
By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged BMC, BSM, FootPrints, ITSM, Remedy, Remedyforce, Tucker Carlson
1 Comment
MyIT: Empowering Your End-Users
By Dick Stark “I’d rather not try our help desk. I can get what I want from Google.” Sound familiar? A customer confided this to me after attempting to access her service desk’s automated knowledge base. Oftentimes, the experience that … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged BMC, iPad app, iPhone app, ITSM, MyIT, Remedy, service desk end-user experience
1 Comment
Dick Stark's Blog 