Author Archives: dick1stark

Unknown's avatar

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

New Optimism for the ITSM Space

Posted on May 12, 2014 by dick1stark

“A rising tide lifts all the boats. And a partnership, by definition, serves both parties…” —-John F. Kennedy By Dick Stark I have three good reasons why I’m more optimistic about the ITSM space than ever before.:  (1) BMC is … Continue reading →

Posted in BMC, Business Management, ITSM, RightStar | Tagged , , , , , , , , | Leave a comment

The Great Debate: SaaS vs. On-Premise

Posted on May 5, 2014 by dick1stark

By Dick Stark RightStar’s eighth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd. Stewart Ainsworth, CTO of BMC Federal moderated a panel discussion on SaaS vs. On-Premise, BMC’s  Carrie Anne Mosley, … Continue reading →

Posted in BMC, ITSM, Technology Trends | Tagged , , , , , , , , , | 1 Comment

The Hunt for the Coveted “New Logo”

Posted on April 14, 2014 by dick1stark

By Dick Stark People want to be told what to do so badly that they will listen to anyone. The day you sign a client is the day you start losing one.             –Don Draper, Mad Men BMC wants its … Continue reading →

Posted in Business Management, ITIL, ITSM, Technology Trends | Tagged , , , , , , , | Leave a comment

Remedyforce Winter 14 Update

Posted on March 29, 2014 by dick1stark

By Dick Stark and Wade Wennik What’s new with Remedyforce Winter 14? BMC hosted a Remedyforce Winter 14 preview webinar last week for its customers and partners. Winter 14 adds significant improvements and BMC is making it much easier and … Continue reading →

Posted in BMC, ITSM, RemedyForce, Technology Trends | Tagged , , , , , , | Leave a comment

Character + Competence = Trust

Posted on March 16, 2014 by dick1stark

By Dick Stark I just read an incredible story in Sports Illustrated by Chris Ballard, about a high school basketball team in San Jose, California.  In the fall of 2011 and fed up with his team’s poor attitude, Coach Mike … Continue reading →

Posted in Business Management, RightStar | Tagged , , , , | Leave a comment

Remedy vs. Remedy-onDemand

Posted on March 12, 2014 by dick1stark

By Dick Stark I excerpted the following from a government proposal we submitted that required a comparison between Remedy and Remedy OnDemand.  The answer might surprise you… To excel at BSM, Big Government Agency (BGA) must rely heavily on out-of-the-box … Continue reading →

Posted in BMC, ITSM, Remedy | Tagged , , , , , | Leave a comment

The Martian

Posted on March 8, 2014 by dick1stark

By Dick Stark When I kicked off our Apollo 13 simulation session last Friday, I mentioned that I was just finishing a new book by Andy Weir, The Martian, in which an Astronaut is accidently left behind on Mars to … Continue reading →

Posted in Business Management, ITSM, RightStar | Tagged , , , , , , , | Leave a comment

Report from the Pink 14 Launch Site

Posted on March 1, 2014 by dick1stark

By Dick Stark The 19th annual Pink Elephant Conference, held February 16 to19 in Las Vega, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading →

Posted in BMC, ITSM, Technology Trends | Tagged , , , , , , , , , , | Leave a comment

Report from BMC’s Exchange

Posted on February 25, 2014 by dick1stark

By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading →

Posted in BMC, ITSM, Technology Trends | Tagged , , , , , , , | Leave a comment

No More Boring IT

Posted on February 5, 2014 by dick1stark

By Dick Stark RightStar’s Dan Wilson held a Google Meetup at RightStar last Wednesday to introduce his group to ITIL.  In case you don’t know, a Google Meetup is a way like-minded individuals can come together in person to discuss … Continue reading →

Posted in Business Management, ITIL, ITSM | Tagged , , , , , | 1 Comment